People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
We don’t always get what we want. Sometimes we have to wait. Sometimes we go without it. Sometimes when we DO get what we wanted it looks different than how we imagined it would. AND IT’S OK. We’re ok. The world keeps turning! That’s a huge lesson and a valuable one. Practice “pushing the snooze button” on wants. Enlist their help. “I understand you want ____. Would this be something you could snooze or do without?”
5, 10, 20
Never pretend o know what you don’t know. But you can bluff your way through a lot of interviews just by doing a 30 minute Google search. Research the company, the industry, its governing body, key terms, awards, criticism, etc. Check out their social media.
17, 19, 21
Teach them what to do if they hit an animal while driving on the road. (First find out what you’re supposed to do, THEN teach them.)
16
No matter how late you are, don’t speed or drive unsafely. It’s not worth someone’s life or limbs.
18-18, 21
***Manners!! *** Etiquette is the secret sauce. Everyone appreciates being treated with respect. Etiquette is the art and science of respecting others. It’s timeless and universal. Customs change, hence the need for constant study, but respect is always the foundation. In summary: Be nice. Start with yourself. Study etiquette. It will help you in every single interaction you have, social, professional, financial, everything. Manners apply to every human, in every interaction, even on the hard days. Hence, the need for practice.
3, 5, 7, 10, 11, 15, 17, 19, 21
Family & Home
Character, Education & Self-Reliance
Sports, Health, Safety & Appearance
Arts, Literature & Self Expression
Science, Technology, Skills & General Knowledge
Fun, Adventure & Travel
Faith & Philosophy
Finances
Emotional Development & Mental Health
Nature, Animals & the Environment
Social Justice, Civics & Humanitarianism
Relationships & Career
Grandpa always said everything boils down to how you treat people. Always treating people with kindness and respect is the most important lesson he wanted to get across to us.
12-21
Talk about how choices become habits. Habits can become addictions. Describe how pathways are literally dug into the brain and it's very hard to change them once those paths are made.
13-16
Just fill ‘em with love. Every other parenting mistake or deficit can be fixed, but if a child grows up thinking it’s not loved and doesn’t have a place in this world, that is a recipe for permanent and painful damage. Not necessarily “spoil” them, but cut them slack as often as possible. Just love ‘em up.
Infant-21
A friend of mine lost her son in a horrible accident. She wrote “I don’t believe God caused this but I do believe he can redeem it.” That has stayed with me for years. God doesn’t cause suffering... He showers those who suffer with his grace.
18
Your emotional energy is sacred, and there’s nothing wrong with treating it that way. If connection is what you’re looking for, save your emotional energy for those who will cherish it and share their own. - Yung Pueblo from his book “Lighter”
12, 14, 17, 21
Adopting a “do it right now” mentality has done wonders for my self-discipline. Something on the floor? Grab it right now. Thinking about cooking later? Cook right now. Laundry finished? Put them up right now. Home from a trip? Unpack right then. It’s the small things.
8, 9, 12, 17
“Forget about sex. Just play first.” Forget about making a move and just have fun. Dance, listen to music together, go somewhere exciting, look at something beautiful, read to each other, play sports, let yourself be seen and encourage them to do the same. Communicate in a hundred ways: talk/send texts/ post on social media, pass notes, whatever. Sex isn’t the door to intimacy, feeling safe to be yourself around your partner is.
15-20
Before heading out for a good time, make a mental note on the ways you could wreck or end your life if bad stuff happened: Sick/hurt/dead from alcohol or drugs, unintended pregnancy, or being raped (or being charged with rape.) What do u have to do to protect yourself and keep things from going from good times to life-changing nightmare. Keep your wits about ya. And look out for your friends too.
15, 17, 18, 19, 21
You can’t hit ‘em all outta the park. Some days (dates, reviews, vacations, report cards, etc.) are just going to fall flat. No worries, the next one will be better.
15, 19
Learn how to release energy consciously, or you’ll end up releasing it unconsciously onto your loved ones in a negative way like yelling or arguing. Breathe, sing, shout, cry, sweat, play, bake, whatever floats your boat!
1-21
Never tolerate abuse. But definitely learn how to throw annoying habits and stupid drama in the bucket of the 10% of things you don’t like about being in the relationship. Even the most beautiful stallions poo, everything produces waste. Clean the waste, deal with it as a constant byproduct of life. don’t $@!#% the horse so you don’t have to deal with poo.
17, 21
Start saving for retirement with your very first paycheck. Put away the MAX, you’ll never miss it. If the company doesn’t offer 401k then we’ll open a Roth IRA.
18
Are you proud of the work you did today? Were you respectful and kind? Did you tell the truth and look out for the little ones? If so, I’m happy. I don’t care one bit about grades.
5
Jon Stewart talking about Bruce Springsteen at Kennedy Center Honors: “I didn’t understand his music for a long time. I didn’t understand it until I learned what it is to yearn.” That’s why art hits you differently at different ages. You filter the art through the lens of your life experience.
15, 21