People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Depression can look a lot like a bad attitude. Try reacting to his chronic edginess with “Sounds like you’re in pain. You can come to me about anything, any time.”
15
Professor Scott Galloway’s advice: Paraphrasing his standard wedding toast: “1. Express affection and desire. Everyone wants to be wanted. It’s healthy and it is part of what makes your relationship singular. 2. Never let your wife / girlfriend be hungry or cold. Two thirds of the really awful arguments you’ll have it’s because someone is hungry or cold. Carry blankets and protein bars. (You’re welcome.) 3. Don’t keep score. Decide what kind of friend / son / daughter / spouse / employee / human being you want to be, and practice being that. Put the scorecard away.”
21
Trust me when I tell you that one day you’ll look back and realize you judged people unfairly and you held strong to convictions only to end up changing your mind about in the light of life experience. Leave a little space open for second impressions or the possibility that you could be wrong.
17
Learn how to quiet your demons / that voice that tells you you’re not good enough. Great resource is Dan Harris’ 2022 TED talk.
14, 19, 21
Cindy Otis, former CIA analyst offers great advice for dealing with the overwhelming onslaught of scary world news: Here are several risks to being overloaded with disturbing/negative content. ✔️ Complacency - becoming so used to the deluge that it all starts to seem normal. ✔️ Paralysis - that is, being so overwhelmed, you can't figure out what to do/how to move forward. ✔️ Crisis perspective - you get trapped in the Breaking News cycle where everything seems like a potentially world-ending crisis to you. ✔️ Depression/PTSD - you don't have to be on the frontline of a war have either/both. Disturbing content is absolutely a trigger. There are also serious physical consequences to living a negative content overloaded life. I had a colleague who didn't know he had stage 4 brain cancer because the symptoms were the same as our very stressful careers--exhaustion, random fevers, stress, and dizziness. So, what do you do? First, I strongly urge you not to ignore the news/current events. Ignorance is one reason we have this society. It won't make the problems go away & contributes nothing to their solving. Now that that's established, here's how to make it easier to handle: 1. TAKE ACTION. Volunteer for a food pantry, canvass for a political candidate, donate to a NGO, visit a sick friend. Seriously. Service of some kind in your community lets you be part of SOLUTIONS. You will see RESULTS when otherwise you'd feel helpless. 2. Conversely, for those who may take tip #1 to the extreme--know that you alone can't save the world. Accept your limits. You aren't a 7/11. You can't always be open. At the end of every day when I reached my limit, I silently told myself, "I've done what I can today." (Note: Repeating that to myself did not stop me from feeling like I could have done more most days. But it was important to tell myself anyway because I am human. We are human. It's good we *feel* things.) 3. RESEARCH BEFORE PANICKING. Easier said than done, but everything will seem like crisis/earth-ending if you don’t know what has/hasn't happened before. If it has happened before, it's can be hugely comforting to know how it was resolved and/or what might happen next. (9/) 4. GET UP & MOVE. Put the phone away, turn off the TV, log out of Twitter. Go for a walk, sit outside, get some coffee, call a friend. CIA is full of ppl walking the building with a colleague/friend. There's a reason. Our brains & bodies need breaks from stressful content. (10/) 5. SET RULES. Because of my work at CIA, I had a rule--I only read fiction at home. I had enough reality at work. In the civilian world, I set blocks of time each day where I turn everything off--no news or social media. Let yourself recharge so you can keep fighting later. (11/) 6. AVOID DARK HOLES. (I'm sure there's a joke to be made about that.) It's easy to get sucked into the swirl of bad news. You watch a gruesome YouTube video and the next one is all queued up to play right after it. Focus on one issue at a time. Deal w/ it before moving on. (12/) 7. YOU NEED FUN. When there is suffering, war, despair, etc. around you, it's easy to feel guilty when you have fun, feel happy, have a good meal with friends. You NEED these things. You will be better able to do good in the world if you let yourself have these things. (13/) 8. TALK TO SOMEONE. Often, we curl inward socially when overwhelmed w/ negative content. It's a means of protection. One of the great things at CIA was that everyone else knew what you were going through. Whether it's therapy or talking to your person, talking helps.
18
Anything you deny or fight will fight you back harder. Don’t fight the fear, pain, disappointment, etc. Let it in and let it teach you what it wants to teach you. Then you can part as friends.
15, 21
Honestly I think all religions are at least fifty percent bull pucky and none of them come close to reflecting the loving nature of God, which is broader and deeper than our little brains can grasp. So pick your poison. Whatever religion feels like home, like a place that can provide context for you to explore the goodness and beauty at the heart of the universe…that’s the religion for you. And if no religion fits the bill, that’s fine too. Either way, always remember and keep coming back to the knowledge that you are so very loved.
16, 21
Great quote from a divorce coach: “Your life is bigger than one man.” Your life IS bigger than one relationship. Or one job.
16, 18, 21
Read at least one biography every semester. between winners and losers read about the failures read about the great men and women read about historical figures American icon stage and film to battlefields to business read all about how great men and women made themselves great and learn from them here are a few to start Ted Kennedy he gets north star am Kristin Chenoweth Tina Fey I’m reading one now on call baker from the Bush administration Barack Obama Jimmy Carter Ronald Reagan Kennedy Roosevelt all those guys as well as Michelle Obama Jackie Kennedy all of those. Draft
19
When it comes to judging your behavior at school/ sports/ work, ask: Was I fair? Was I kind? Did I put in the work? If the answers are all “Yes,” then rest well. If an answer is “No,” then fix it.
16
Don’t get discouraged in how slow change comes. Keep fighting for good. Some people will say it’s naive but they’re wrong. Every good thing we have in America is the result of good people fighting a seemingly impossible fight.
16, 21
It’s not fair to resent someone for being who they are. We can all improve ourselves, learn and grow etc. but we should never ask anyone to change who they are in exchange for our love. And that goes both ways - never change who you are to fit someone else’s idea of who you should be. Be open to ways to can improve yourself of course, but surround yourself with people who love you for you and encourage you to be your genuine self and who want the best for you.
12, 15, 18, 21
Learn about current trends in social media. Figure out where you draw boundaries, what platforms are allowed and not. Teach them how to stay safe, be positive and kind and always respectful.
9
Never post a pic to social media that you wouldn't want Grandma to see. NEVER send or ask to receive naked pictures. It's tacky, gross, illegal and not worth it. Even if "everyone does it". It's rude and disrespectful.
11-13, 18
An album is like a book, meant to be taken as a whole. It tells a story, has its own vibe. Let’s listen to an album together every week.
12
First date going extremely well? Thinking u might score? Slow down. A woman always wants to feel like she’s worth waiting for.
20
Read blog post from Parent's Corner: The Letter Your Teenager Can't Write You By Gretchen Schmelzer June 23, 2015
13-17
Sit down together and write house rules on anger. We don’t hit or bite. Do we yell and slam doors? Name-call? Say “I don’t love you” ? Bad words? What’s appropriate anger and what’s unacceptable?
4-6
Use timers to motivate and structure. "Better have your jammies on and teeth brushed by the time the timer goes off!" Using a simple timer helps things not drag on and on.
2-5
“You rarely have time for everything you want in this life, so you need to make choices. And hopefully your choices can come from a deep sense of who you are.” -Mr. Rogers
15