People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
Drills (Writing pages of lines, grammar games,etc) Contractions, pronouns, commonly misspelled words, homophones like their and they’re, etc.) Drill drill drill! Written communication is so important and a simple mistake could cost big points at work.)
Resist the urge to blurt out and over share when you’re feeling pressured to say something. Have a few “go to” phrases in your back pocket. “I’m at a lack of words” or “vibe check” or “let’s take a beat.” Come up with your own. Calm, kind, respectful. xoxo
Appreciate other cultures when traveling or interacting among people from different cultures. Once on a mission trip, the locals brought coffee and cookies by in the afternoons, but I never took any. I regret that lost opportunity for connection.
“It’s okay to be sad. It’s okay to grieve. Because you can also live your life, and love your life, and be happy too.” Excellent advice from 9/11 survivor.
Kids make fun, it’s not nice but they just do. Just blow it off if kids make fun of you got something silly. They’ll drop it if they don’t get a ride out of you.
... But bullying is different. If kids are being mean, threatening or scary, tell me and your teacher.
One of my favorite scenes in a movie is James Bond with Pierce Brosnan. Bullets are whizzing by him and he just so of gives a mildly annoyed look while focusing on what he’s doing. It’s quintessential cool.
If it’s the right thing, if something needs to be done…
Make yourself do it.
You’re never going to “feel like it.”
Practice daily with things big and / or small without complaining.
A dear friend of the family used to swear by the many healing properties of Seabreeze (alcohol based astringent.) She’d prescribe it for everything from sunburn to bug bites, rashes and scrapes. it stung like heck but she was right: The stuff is a miracle! I always keep a bottle Seabreeze around and think of Mimi every time I use it.
Put a few drops of tea tree oil in their shampoo bottle to keep lice at bay. If there’s a outbreak at school, add more. (Or spritz their hair with a tea tree oil solution.)
When you meet someone for the first time try to clear your mind of any assumptions about physical appearance. Race, gender, age, handicap/disability, etc.
Inevitably you will make mistakes in your career. Someone will dress you down for it. It stings. But they are doing you a favor. Thank them for it. We all have to learn, and we can’t do that if our pride gets in the way. Be humble and accept constructive criticism.
Plastic stackable dresser - 5 drawers labeled for days of the week. Put outfits in each. No drama emergencies on school days, the week’s wardrobe is planned out.