People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Face it. Whatever it is, show up with your most powerful self. Make decisions from a point of power, not fear. Sometimes the answer is to retreat, care for the injured, mourn the losses. Strategize. Prepare and then attack.
14. 15, 17, 18, 19, 21
When it comes to clothes and makeup, women have one dress code: whatever the f*ck they want. Hijab or bikini, it’s not women’s job to appeal to men. It’s not women’s job to keep men’s appetites subdued.
14, 17, 21
Don't let the laundry pile up. This lessons extends to pretty much every chore: Stay ahead of it and you won't get crushed by it.
17
ABC's of video game addiction: Autonomy, Belonging, Control. Try to find ways to developing these things in areas outside of gaming. Games are great, but not at the expense of everything else.
1Infant-13
You tackled a big project and you're wondering if it will be a success. Ask yourself: "Was I fair?" Was I kind?" " Did I put in the work?" If the answer is yes, then rest well, no matter what the outcome. If the answer is no, go back and fix it.
17
Put him in charge of figuring the tip out when we’re out at a restaurant. Calculate 15% or 20% etc. Also emphasize that the difference between a good tip and a great tip is usually just a few dollars but it makes a difference to the recipient. Be generous with people who are in service professions.
12-14
Talk about how choices become habits. Habits can become addictions. Describe how pathways are literally dug into the brain and it's very hard to change them once those paths are made.
13-16
Just remember sometimes you’re there for a good time but not a long time. Not every relationship (job, journey, experience) is meant to be permanent.)
15, 19, 21
Great quote from a divorce coach: “Your life is bigger than one man.” Your life IS bigger than one relationship. Or one job.
16, 18, 21
If you’ve never dressed a newborn before, an easy way to get the hang of it is to lay the outfit flat on the bed and then place the baby on top of it. Tuck her little arms and legs inside one at a time, then zip or snap them in. Done!
Infant
Grandpa was a Marine, though you’d never know it. Slight in build and oh-so gentle natured. But underneath he had a good bit of grit. He never complained. He once told me “You can stand any amount of pain for a little while.” (Basically saying suck it up and hang in there until help arrives.) I’ve never forgotten it.
18
Don’t have a clue? (Relationships / career / character, etc.) The solutions can be found in books. READ! Novels, biographies, history, religion, humor, politics, finance, sports, and whatever sparks your interests at the moment!) You’ll learn about the world, and you’ll learn about yourself. READ!!!! (or listen!)
12, 15, 18, 20
Songs hit so much different (better) when you read the lyrics while listening. Headphones help heighten the experience too.
12, 14, 19, 21
When trying to make a u-turn with a tight turning radius, go VERY slow. .You’ll be more likely to make it and if you don’t make it you won’t cause damage.)
16
Talk to them about how dangerous it is to buy pills online. Fentanyl is ubiquitous and lethal in small doses. Never never take a pull that wasn’t prescribed or purchased legally.
12
When someone hurts us or REALLY pisses us off... We have to pray for them. It’s hard to stay mad at someone you’re praying for.
8-18
The app "Bark" detects messaging containing cyber-bullying, sexting, signs of depression or suicidal thoughts, etc.
11
The biggest mistake I *never* made was in 1997. I was working two jobs: nurse and waitress. I was having an extremely difficult time in the nursing job. I struggled to understand it and made mistakes despite working long hard hours. My waitressing job was hard too, but it was fun! A great group of fun young people, we hung out and bonded. I was crushing hard on the bartender too! I decided to quit my nursing job and wait tables full time. (I had TWO college degrees at the time.) Not sure exactly what made me change my mind, but I didn’t do it. Instead I quit the restaurant (probably because I was heartbroken over the bartender!) and enrolled in graduate school. Kept my nursing job. There I met lifelong friends, and went on to be nursing director. That waitressing job was my escape hatch. The best I could imagine for myself was waiting tables full time! What a small SMALL world view. While I am VERY glad I didn’t quit the nursing job I hated, because that’s how I got you, I wish I had imagined a bigger, better option than waiting tables full time if I felt that I needed to quit nursing. Peace Corps, move to the city, SOMETHING brave and bold and exciting. All this is to say - widen your vision. There’s so much more to life than what is directly in front of you. Be bold. Be brave. I love you.
17, 20