If you’ve never dressed a newborn before, an easy way to get the hang of it is to lay the outfit flat on the bed and then place the baby on top of it.
Tuck her little arms and legs inside one at a time, then zip or snap them in. Done!
Celebration and acknowledgment: Make a big deal over little-big things and teach them the same: getting their braces off, or a cast on a broken bone, a friend gets a new car, etc. Always acknowledge the sad that someone is going through or the difficult situation. Applies to all ages.
People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
There are things you should not say:
Never comment or ask a woman about her age or weight.
Never comment on how many kids someone has (or doesn’t have.) The size, timing, composition, etc of someone else’s family is not your business to weigh in on. You never know who is struggling with loss or infertility, etc. And if someone announces they are expecting their seventh kid, the only correct response is “Congratulations” “How are you feeling?” etc. Just like you would if it was their first. Never ask someone how much weight they lost. If they’ve lost weight, just say “You look wonderful/amazing/ fantastic, etc.” And of course never comment on anyone having gained weight. Just say “You look wonderful.” And never never never ask someone how much money they earn or how much money they have, or how much they owe or paid for something, etc. People’s finances are personal, and are just not any of your business.
“Life is good when you are happy, but much better when others are happy because of you.” -Pope Francis Endeavor to make people happy by the work you do, by the way you treat them, by your contributions to the world. But don’t ever try to make someone happy by changing yourself.
Let them borrow your calm. Little ones (grownups too) sometimes just need to freak out a bit. Stay there. Be near. Don’t judge or even help. Just be there, and stay calm. Your loving energy is all they need as they work through it themselves. Keep them safe but other than that don’t help or advise unless they ask.