Processing an emotion means you’re not acting on it or avoiding it, you’re just with it. I like to picture it as a person and then imagine having a cup of coffee or a beer with it. Hope this helps you. xoxo
People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
Stuff will happen and you’ll think “I can’t get through this. I can’t go on.” In the moment it really feels that way. But ...You will survive. You’ll find a way. Never give up on yourself. I never will.
Led Zeppelin, Queen, The Who, Lynyard Skynard. Listen with headphones, listen alone, listen with friends. So many more good bands but if you start with these you’ll be well on your way.
Staying calm while under pressure or when you could scream in frustration - that is most of the battle. Sometimes the fact that you stayed calm qualifies as a win.
Consider the source.
When you get information, look at where or who it’s coming from. Do you trust them? Are they an expert?
When someone criticizes you. Do they know why they’re talking about and are they taking chances themselves. Pay no attention to hecklers.
Find one or two scary documentaries on the dangers of gambling. Watch together. Betting on sports is a big thing in some schools and I want to scare the $@!#% out of him about how bad gambling can screw up his life. Check online tools from gamblers anonymous.
Sex isn’t something you “score.” It’s not a competition. Whether the encounter is casual or within a committed relationship it’s something that is shared.
Share Brene Brown's short video on Empathy vs. Sympathy: Be the bear, not the goat. Fantastic 3 minute video. https://www.youtube.com/watch?v=1Evwgu369Jw&feature=youtu.be
“People speak of hope as if it is this delicate, ephemeral thing made of whispers and spider's webs. It's not. Hope has dirt on her face, blood on her knuckles, the grit of the cobblestones in her hair, and just spat out a tooth as she rises for another go.” -unknown
Whether it’s a kid at school or a politician on tv, beware of someone who tries to blame the world’s problems on a minority or some other group of people who are different.
It’s a cheap tactic to get people riled up and afraid.