People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Sit down together and write house rules on anger. We don’t hit or bite. Do we yell and slam doors? Name-call? Say “I don’t love you” ? Bad words? What’s appropriate anger and what’s unacceptable?
4-6
Eat with purpose, not for it. Sometimes the purpose is fuel, sometimes celebration. Eat accordingly!
19, 21
Bedtime often goes to sh*t in a hurry because kids are tired and parents are out of patience. Be kind. If your kids are anything like you, they’ll need extra tenderness at bedtime: cuddles, soft words, prayers. Forgiveness for the ridiculous tantrums over silly stuff. Take pity on them, their little bodies are tired and they haven’t learned how to function on empty.
1-4
Sometimes hookups don’t go well. The vibe is off for whatever reason. Stop. It’s okay to say “actually, let’s just call it a night.” Trust your gut. Be kind but never apologize for saying no-thanks.
15, 20
If you see a kid sitting alone, he or she might be your next best friend. Go say hi! Ask him/her to sit next to you / play on your team, etc. No need to worry about whether that person is “too cool” or “not cool enough,” they’re just a kid. Like you.
8
Never open someone else's mail, or listen to their conversation, etc. If it's not your business to know, don't snoop.
14-21
“I need help. But I don’t know what I need help with. Could you ask me a few questions and help me figure it out?” Keep this one in your back pocket.
5, 7, 11, 13, 16, 19, 21
Pay attention to what people do and what they say. Try to look past their appearance. This is especially true for women, who are almost always judged primarily on the way they look.
12, 15, 19
Relationship advice: Is she interesting? You’ll spend more time with her than anyone in your life. Does she make you laugh? Will she make a good mom? Life is long. These are the things that matter.” -Paraphrased quote from Barack Obama
21
If you have a goal, just dive in. It's okay if you mess up or fail. Start over, get help... but start.
13, 18, 21
Some days it feels like your world is falling apart, but what's really happening is that it's falling into place. Make good choices. Be kind. Be brave. Trust.
15, 21
“The Guy in the Glass” poem by Dale Wimbrow_______ When you get what you want in your struggle for pelf,__ And the world makes you King for a day,___ Then go to the mirror and look at yourself,___ And see what that guy has to say. ____ For it isn’t your Father, or Mother, or Wife,____ Who judgement upon you must pass. The feller whose verdict counts most in your life____ Is the guy staring back from the glass. He’s the feller to please, never mind all the rest, For he’s with you clear up to the end, And you’ve passed your most dangerous, difficult test If the guy in the glass is your friend. You may be like Jack Horner and “chisel” a plum, And think you’re a wonderful guy, But the man in the glass says you’re only a bum If you can’t look him straight in the eye. You can fool the whole world down the pathway of years, And get pats on the back as you pass, But your final reward will be heartaches and tears If you’ve cheated the guy in the glass.
15
Go for walks together as a family before or after dinner. Sometimes we go for distance, sometimes we call them "safaris" and look for as many living creatures as we can find.
4
Jazz in the Garden free outdoor concerts at National Gallery of Art. Fridays during summer months.
7