People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Ladies, don’t waste a moment of your precious time trying to get a man’s attention. If he’s interested he will love heaven and earth to get YOUR attention. Save your energy for joy and work and learning and doing whatever floats your boat! Let him be the one to twist himself in knots.
15, 18, 20
Don’t waste your time with anyone who doesn’t love you for exactly who you are. Move on, because there is someone out there who will!
17
Never make someone feel bad for liking something. Not your kids, your friends or colleagues. Joy is a beautiful thing. Cherish it in yourself and in others.
8, 9, 12
“Pay yourself first” means save before you spend. You never know when you’ll need to tap into savings, so build it up early and heartily.
18
Purchase the card game CBT 123 on Amazon. (Cognitive Behavior Therapy teaches kids the connection between Thoughts/ feelings/ behavior)
7
When they confide in you or tell you something that makes them so vulnerable u don’t know what to tell them, just sat “I’m so glad you told me.” (You’re not alone, I heard you, I’m here and will stay with you until it’s resolved.) re-ticket yearly.
9
Your body will go through all sorts of shapes and sizes. You’ll have times when you’re gorgeous and times when you’re awkward or frumpy. Whether you’re having a great hair day or sporting a face full of angry pimples, your looks have never and will never define your worth. (And nobody else will ever be defined by theirs.)
13, 15, 21
"The only way to work through sh*tty feelings is to walk through sh*tty feelings." - Psychologist Kristen Howe Hard lesson, but big truth.
15
I love the quote “The call towards authenticity is sacred” by Paula S. Williams I think it means that a few things: Being called. We are called by something higher to grow and stretch, to evolve. That evolution is a journey that should be undertaken with humility, compassion and love. To impede one’s quest to be authentic, be it our own or another’s, is a grave injustice and should be avoided at all cost.
13-17, 21
Sex: There's no single way to do it "right" but there are lots of ways to do it wrong. Not being respectful and tender towards your partner is usually at the root of "wrong" ways to do it. Also, there is no rush. You may think all your friends are "doing it." They're not. Take your time.
16
“I can be changed by what happens to me. But I refuse to be reduced by it.” - Maya Angelou
12, 15, 21
It’s so tempting to write someone off, to dismiss them as “less than.” They’re too young or too old to be taken seriously. They speak a different language or have a different skin color. They may be poor, uneducated, disabled or just simply unattractive. RESIST that temptation. Remember that every human being is God’s creation, a masterpiece cloaked in dignity. No matter what they look like or even what they’ve done, everyone you meet is deserving (and in need) of respect. To be humble is to remember this. (Start lesson young, phrased age-appropriately, and reticket yearly. Look for opportunities to discuss.)
8, 10, 11, 12, 16, 21
Just love them. With all your might, them for who they are, and where they are. Forget about the other stuff.
15
No one knows what they’re doing. Just be kind and brave and curious. You don’t have to have it figured out.
17
If you don’t have anything intelligent to say on a subject it’s fine (encouraged) to say nothing. Listen. Learn.
20