People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Jon Stewart talking about Bruce Springsteen at Kennedy Center Honors: “I didn’t understand his music for a long time. I didn’t understand it until I learned what it is to yearn.” That’s why art hits you differently at different ages. You filter the art through the lens of your life experience.
15, 21
Google earth app means there's always a globe at hand. Point out states, countries or oceans when we hear about them.
4-9
Seek / Accept job offers that teach you something valuable. Now isn’t the time in your life to worry about the money or status. Get experience! Have fun, learn, grow, challenge yourself and try new things.
15-20
Ask smart questions. More importantly, ask stupid questions! So many people are afraid of looking stupid that they totally fake understanding. Even in the very highest levels of career and society. Ask basic questions if something doesn’t make sense. Start at a kindergarten level understanding of a concept then build on it.
15, 20
“Things are not perfect, because life is not TV and we are real people with scarred, worried hearts. But it’s amazing a lot of the time.” - Anne Lamott
14
Violent thunderstorms can be dangerous. Avoid driving or being out in severe weather: car accidents, downed trees, high winds, lightning, flash floods, etc. are all potentially just don’t take your safety for granted if the weather is severe, stay sheltered unless you absolutely positively have to be out and about.
12-14, 16, 21
Be respectful with regard to how you treat girls:. How you talk to them, how you talk about them, and even how you think about them.
11-14
Always have a 5 year plan. Be thinking of goals you want to work towards, however big or small. What inspires you? What drives you? What do you want to accomplish or cure or solve?
15, 17, 21
“I can be changed by what happens to me. But I refuse to be reduced by it.” - Maya Angelou
12, 15, 21
The version of you that will handle whatever problem comes your way will be born into existence in the moment when it happens. Trust your future self to handle future challenges.
12, 15, 21
You don’t have to go to college, but whether you do or not, I implore you to read. If you’re like me a slow reader, pace yourself but keep at it. Read bestsellers and classics. Fiction, biography, history, art, every damn thing. A big regret of my life is that I never tried to love reading as a kid. Do yourself a favor and carve out time to read every day. Even if’s it’s just a few pages. Your mind will sharpen and your heart will be full and your soul will be fed.
10, 12, 14, 15, 16, 21
“Growth is painful. Change is painful. But nothing is as painful as remaining where you no longer belong, or where you’re unable to be yourself and thrive.” Mandy Hall (paraphrased.)
21
It’s not fair to resent someone for being who they are. We can all improve ourselves, learn and grow etc. but we should never ask anyone to change who they are in exchange for our love. And that goes both ways - never change who you are to fit someone else’s idea of who you should be. Be open to ways to can improve yourself of course, but surround yourself with people who love you for you and encourage you to be your genuine self and who want the best for you.
12, 15, 18, 21
“You rarely have time for everything you want in this life, so you need to make choices. And hopefully your choices can come from a deep sense of who you are.” -Mr. Rogers
15
Marriage vows won’t “fix” anything about a relationship. They won’t change how a person communicates. Never start out a relationship with the hope or expectation that your partner will change (or if they are hoping you will change.)It’s not fair to either of you. Everyone deserves to be loved for who they are, not who they could be.
21