People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
I stopped worrying about you by the time you were seven. (I’m not talking about your safety and health, that I’ll always worry about!) But I knew you were a joyful, generous, kind, smart and well-mannered person. You were a great friend, supportive and fun. You would be a good partner, and would contribute so much good to society. I could see you had a curious mind, an active imagination and more than a healthy dose of courage.
15, 21
Start saving for retirement with your very first paycheck. Put away the MAX, you’ll never miss it. If the company doesn’t offer 401k then we’ll open a Roth IRA.
18
The $@!#% never ends. Dealing with the $@!#% IS your job. If you think you’ll ever reach a “post-$@!#%” stage in your life, you’re wrong.
14, 19
It’s best not to cuss but writing bad words is even worse than speaking them. Even in casual texting, etc. Always an asterisk in place of a vowel to avoid being rude.
16
“There is no such thing as a “bad kid” - just angry, hurt, tired, scared, confused, impulsive ones expressing their feelings
7, 12
When you’re ready to grow up, (or when you have to even though you might not be ready) … Accept your responsibilities, gifts, and challenges with an unflinching honesty, with humility and dignity. Resolve to do good and to stay true to yourself. Remember the light inside you and look for the light in others. Be kind. Have fun! Know that you’re loved… So much.
15, 18, 21
My Nana, born around 1913, used to decry “some people think the world owes them a living.” A hundred years later I agree. Nothing worse than entitlement.
13, 15, 21
Sometimes when you win, you lose. And when you lose, you win. Meaning that sometimes when you get what you want it doesn’t work out well. And sometimes wonderful things happen as a result of a failure or disappointment. Chin up. There’s a million paths to happiness and fulfillment. If one doesn’t work out your will find another.
12, 21
Painful or unpleasant emotions can’t grow if you stay in the present. (Easy way to do this is to focus on your breathing.)
10, 13, 16, 21
They’re not rejecting you, they’re just becoming who they are. Give them some space.
12, 13, 14, 15, 16, 17
They’re very teachable at this age. When behavior is bad, send to their room for a brief “time-out.” Then go get them by sitting and putting him/her on your lap. Talk (1-3 sentences) about why we don’t behave that way and how I expect you to behave instead. Then hugs and kisses. If the offense is really bad, introduce consequences (which have to be immediate, they wont understand missing out on something hours from now, won’t make the connection.)
3
No one knows what they’re doing. Just be kind and brave and curious. You don’t have to have it figured out.
17
Don’t have a clue? (Relationships / career / character, etc.) The solutions can be found in books. READ! Novels, biographies, history, religion, humor, politics, finance, sports, and whatever sparks your interests at the moment!) You’ll learn about the world, and you’ll learn about yourself. READ!!!! (or listen!)
12, 15, 18, 20
Stuff is gonna happen! They will make incredibly stupid choices and get into all kinds of trouble. Take a beat. Be radically merciful. THAT is what they’ll remember and that is the lesson they’ll learn.
12-21
To my boys: Personally I believe the boy / man should pay when out on a date. Always be prepared to pay - but sometimes a girl / woman wants to pay or split the check. Don’t push back on that. Make sure she knows it would be your pleasure to pay because you want to show her a good time and spoil her, but that you understand that paying a check doesn’t put her in your debt. Instead, your motto should be “If you’re comfortable, I’m comfortable.” And that goes for a lot of categories including sex/ physical contact. And to my girls: Always be prepared to pay, offer to pay often. It’s a sad fact that some men feel they’re owed something if they spring for dinner. On a date you are never obligated to do or say anything you don’t want to. Never.
16, 21
A simple blessing to silently pray over someone: “May he (she) be healthy, May he be safe. O Lord bless him with peace and joy.” Pray for people you know, for strangers on the elevator, for teachers, world leaders, friends or foes, etc. It’s one way to make the world a better place, and it turns your heart closer to God.
15
A mommy-friend of mine gave me some good advice: "Count the wins." So what if you didn't clean the house, you showered! So what if she's wearing 9 different colors - she dressed herself! Great advice. So remember, especially on the difficult days - and there will be many: Count the wins.
1
Healing takes time. You can't rush it. Whether it's your body, your mind or your heart that's hurting... you just have to let it heal in its own time. What you CAN do is to take good care of yourself: eat, rest, stay close to loved ones. Do things that bring you joy. Revel in the smallest steps forward. You'll heal, things will get better. Trust. Love. Serve. Live.
20