People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
Life is like the ocean: Filled with energy, beauty, scary schit, lots of interesting creatures and so much to be in awe of. We couldn’t possibly control it but we can be a part of it.
In 2024 there’s a medical test to screen for cancer that involves collecting one’s poo and sending it off to the lab. They just called me to tell me they canceled my test due to a clerical error on the order. I was so mad. The thought of doing that poo test again was freaking me out. Why didn’t the flunky who handles the specimens call before they pitched it? Then it dawned on me: it’s someone’s *job* to process poo specimens. Probably hundreds a day. It’s okay they didn’t stop to call and straighten out my test.perspective!!
I like to say a Hail Mary just to join the chorus, to add my voice to the millions who are praying in that moment. The world has plenty of people thinking or doing horrible things, we need to add to the good, add to the beauty as much as possible at every turn. Saying a quick prayer is sometimes all I can muster.
People always say “Be yourself.” That’s good advice but really what does it mean? I think it’s easier to explain what it DOESN’T mean:
When you’re being yourself you’re not pretending to be interested in something or someone you’re not.
You’re not doing something just to please someone else (or just to tick them off.) You’re not wearing anything that makes you feel uncomfortable. You’re not pretending to have fun when you’re not having fun. You’re not trying to impress anyone. You’re not trying to fade into the background. You’re not trying to change anything about yourself or someone else.
I think that’s a good start. What does “being yourself” mean to you?
Don’t offer them advice until you ask questions: What does a good outcome here look like for you? How much energy are you willing to put into this? Do you feel like you’re being asked to sacrifice a part of who you are if you do this? Is the fear you’re feeling maybe just that initial reaction we all get when something is new and unfamiliar? Stuff like that. Mostly they just need help understanding themselves and encouragement to stay true to themselves.
Institute a “Wall of Fame” for accomplishments and victories, big and small. AND a “Wall of Shame” for minor infractions such as not changing the toilet paper roll, etc. We have to be willing to put ourselves on the wall of shame too - and that’s the lesson: We all make mistakes but we own up to them, fix them if possible and learn from them always. Also good fun. Start our with actual paper version but transition to a shared iCloud album to post wall of shame pics once they are old enough for phones. Maybe even continue through adulthood if they “shame” themselves!
You don’t have to go to college, but whether you do or not, I implore you to read. If you’re like me a slow reader, pace yourself but keep at it. Read bestsellers and classics. Fiction, biography, history, art, every damn thing. A big regret of my life is that I never tried to love reading as a kid. Do yourself a favor and carve out time to read every day. Even if’s it’s just a few pages. Your mind will sharpen and your heart will be full and your soul will be fed.
When someone gets upset for seemingly no reason maybe it’s not something you did or said but something you simply triggered. Try not to get defensive. Either gently remove yourself from the situation or if you want to engage with them just ask “what did I trigger?” Or “what story are you telling yourself right now?” Then, just listen.
Never make someone feel bad for liking something. Not your kids, your friends or colleagues. Joy is a beautiful thing. Cherish it in yourself and in others.
Discuss prescription (and OTC) medications. Doctors prescribe or recommend these medicines, they’re not for fun and should be taken seriously.
Discuss how medicines are obtained, never shared, which is dangerous and illegal.
Emphasize the risk of dependence.
Start a tradition of asking them to memorize and recite a poem or famous speech for a gift for Mother’s Day, Christmas, etc.
Start small with the little ones, expand as they get older.