When you meet someone for the first time try to clear your mind of any assumptions about physical appearance. Race, gender, age, handicap/disability, etc.
When the child is feeling upset or out of control, that is not the time to teach a lesson. Share your calm, be a safe place for them. When they’re feeling better, THEN teach the lesson.
“You rarely have time for everything you want in this life, so you need to make choices. And hopefully your choices can come from a deep sense of who you are.” -Mr. Rogers
When someone gets upset for seemingly no reason maybe it’s not something you did or said but something you simply triggered. Try not to get defensive. Either gently remove yourself from the situation or if you want to engage with them just ask “what did I trigger?” Or “what story are you telling yourself right now?” Then, just listen.
Technology doesn’t remove the expectation of good behavior. Be mindful of your manners (and all of our collective humanity) when posting on social media. And no anonymous trolling.
If you’re not prepared to sign your name to what you’re putting out there, that’s a good indication you shouldn’t be doing it.
At the start of a day / project / interview / date / etc. Do this one simple thing: State your intention. How do you want to carry yourself? What is the goal for the outcome? Just take a moment to imagine how you want to behave, react, appear, etc. What impression do you want to leave with the people you interact with? Of those things that are in your control, what outcome would make you proud?
There are all kinds of ways people end up destroying their lives in an attempt to cope with fear, loneliness, stress, grief, boredom or anxiety, etc.
A few: Drug/alcohol addiction, gambling, shopping/ spending addiction, hoarding, sex addiction, fundamentalism/ extremist politics, workaholics, deadbeats.
Nobody starts out trying to be an addict or a nut. It happens when you continually choose to avoid dealing with the pain or anxiety you’re feeling. Choices become habits. Habits can form addictions.
That’s why it’s SO important to find healthy ways to deal with difficult feelings or situations. What makes you feel better when you’re upset? A shower, a run, music, a game, friends, quiet time, being outdoors ... There are lots of ways to take good care of your spirit. Keep choosing them. Ask for help when you’re not able to make good choices on your own.
People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
“The Guy in the Glass” poem by Dale Wimbrow_______
When you get what you want in your struggle for pelf,__
And the world makes you King for a day,___
Then go to the mirror and look at yourself,___
And see what that guy has to say.
____
For it isn’t your Father, or Mother, or Wife,____
Who judgement upon you must pass.
The feller whose verdict counts most in your life____
Is the guy staring back from the glass.
He’s the feller to please, never mind all the rest,
For he’s with you clear up to the end,
And you’ve passed your most dangerous, difficult test
If the guy in the glass is your friend.
You may be like Jack Horner and “chisel” a plum,
And think you’re a wonderful guy,
But the man in the glass says you’re only a bum
If you can’t look him straight in the eye.
You can fool the whole world down the pathway of years,
And get pats on the back as you pass,
But your final reward will be heartaches and tears
If you’ve cheated the guy in the glass.
People will always have complicated feelings about the people they once loved. We’re human beings, we can’t expect emotions to be like an on/off switch. Complicated feelings/mixed emotions regarding an ex is to be expected. What’s important is what they decide.
Led Zeppelin, Queen, The Who, Lynyard Skynard. Listen with headphones, listen alone, listen with friends. So many more good bands but if you start with these you’ll be well on your way.
We feel best when we create. No amount of food, video games or any self-destructive habits will fill that hole. So why fight it?!? Create something, even if it’s as small as a little sketch or poem. Grow a garden, bake a cake. Start a business! Whatever your beautiful heart desires.