When someone gets upset for seemingly no reason maybe it’s not something you did or said but something you simply triggered. Try not to get defensive. Either gently remove yourself from the situation or if you want to engage with them just ask “what did I trigger?” Or “what story are you telling yourself right now?” Then, just listen.
You’re gonna want to quit, many times. Whether it’s a job, a marriage, a degree, a cause… whatever. I have no way of knowing whether or not you should quit, just know that feeling like you want to quit is normal when you hit a setback or disappointment, or rejection or betrayal. It doesn’t necessarily mean you’re going to feel that way forever. Sometimes it’s best to cut your losses, sometimes it’s better to stick it out. Treat yourself with patience and compassion while you consider what’s best.
Be teachable.
If you walk around thinking you know it all, your career and relationships will suffer.
Consider how much you have to learn and welcome any opportunity to learn.
“Teach me” instead of “I don’t know.”
We do what we do and feel how we feel because we think what we think.
Our thoughts are so powerful. Let’s take each one captive today and be sure they’re the kind of thoughts we want guiding and influencing the way we live our lives.” -Lysa TerKeurst
People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
Life is like the ocean: Filled with energy, beauty, scary schit, lots of interesting creatures and so much to be in awe of. We couldn’t possibly control it but we can be a part of it.
There will be some losses or changes that completely shake you to the core. But remember that some bad experiences are like pooping your pants - Totally horrible but also kind of a relief.
On September 11th I was at work in Fairfax VA. News reports were saying a plane was headed to the Capitol, that the Whitehouse had been hit. In the immediate aftermath of a big event, news reports will be unreliable. Wait until the facts are in. Several of the nurses had husbands who worked at the Pentagon. One of the doctors was married to a U.S. Senator in her office on the Hill. It was surreal, but no one panicked. I remember we all burst into tears when my friend’s husband called saying he was safe. So relieved.
The Golden Rule is wrong.
At least when it comes to relationships and especially when it comes to parenting.
Instead of treating someone how you’d want to be treated, treat them how THEY’D want to be treated.__
Learn what THEY need to feel safe and loved, how THEY express big feelings like fear, anxiety, anger and frustration.___
Instead of assuming the friend/partner/child /coworker wants to be treated how you’d want to be, take the time to learn about them. Then when someone you love is in distress you can respond to them in the way they need.
___(Lesson learned from reading The Five Love Languages by Gary Chapman. Great book. A little preachy but push past that. )
Practice road-rage roll playing. People are NUTS! It's hard to imagine how you'll react when someone gets aggressive with you. Let's practice staying calm when someone is shouting and in your face.
If a girl is drunk she cannot consent. Don’t even think about hooking up when your partner is intoxicated. It’s immoral and illegal. No excuses. No exceptions. . Break this law and you will be (rightfully) charged with rape and you will get sent to prison.
Set up automatic payments so they are initiated on your end, so that you send out money to the bill/ company you’re paying instead of giving them access to take money out of your account.