People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
The version of you that will handle whatever problem comes your way will be born into existence in the moment when it happens. Trust your future self to handle future challenges.
12, 15, 21
Imagine a hundred different lives. Try a dozen of them. Fail at most of them. That’s part of what your twenties are for. Challenge yourself. Challenge your assumptions. Change your perspective. Grow.
20
There is so much available to you. This is good and bad. I hope you choose knowledge, beauty, laughter, etc. Guard against getting caught in a loop of destructive $@!#%: hate, drugs, gambling, porn, etc. The world is full of beauty and it’s full of gross sh*t. I hope you choose a life that seeks out beauty.
16
It is my daily mood that makes the weather. I possess tremendous power to make life miserable or joyous. I can be a tool of torture or an instrument of inspiration, I can humiliate or humor, hurt or heal. ____ In all situations, it is my response that decides whether a crisis is escalated or de-escalated, and a person is humanized or de-humanized. ____ If we treat people as they are, we make them worse. If we treat people as they ought to be, we help them become what they are capable of becoming.” — Haim G. Ginott, Teacher and Child: A Book for Parents and Teachers (Re-ticket this every year.)
6
Some people think the world owes THEM. They have a backwards. We are servants. How can we best serve?
12-21
I would rather deal with a big truth than a little lie. Whatever it is you’re going through we can solve it together but only if we’re both honest.
14
Everybody emits energy. What sort of energy do you want to put out into the universe? Your thoughts, actions, prayers, struggles, laughter, etc. that’s all you. Your energy is all your own. Spend some time thinking about what kind of aura to want to have.
17
Self-care is active not passive. (Zoning-out on the couch or sleeping all day isn’t self-care.)
13, 15
Be respectful with regard to how you treat girls:. How you talk to them, how you talk about them, and even how you think about them.
11-14
Define success for yourself. Be wary of becoming a corporate coal miner. Why bust your $@!#% for years and in school so you can bust your $@!#% for years in a soul-sucking job? Regardless of compensation that is not success in my book. How do you define success? For me it's "Do good. Have fun. Belong to a tribe. Meaningful work with people you love.Make enough money to pay the bills and not have to worry about the basics."
17
Have dinner guests sign the under side of the dining room table. Let the kids’ friends sign too - or have their own version of a guestbook - the inside of a cabinet or the basement door, etc.
5, 12-14
"The only way to work through sh*tty feelings is to walk through sh*tty feelings." - Psychologist Kristen Howe Hard lesson, but big truth.
15
My theory is that it’s pointless to chase love. You’ll never catch it. Focus on DOING what you love. When you’re being who you’re meant to be, you’ll find the one you’re meant to love. That way, love chases YOU! And love always wins. ❤️
16
You don’t have to like everyone you go to school with, or work with. You don’t even have to like your family! BUT, you have to treat everyone with respect and kindness. They are worthy of that no matter what your opinion of them may be.
15, 21
There’s a difference between looking cool and being cool. A person who wants to look cool is trying to impress other people. A person who is actually cool is true to himself /herself. Dress how it makes YOU happy! And fun fact, it’s those people who are the most well-liked because they sort of give others permission to be themselves…and everyone wants to be seen and liked for who they really are. So if you want to be popular remember three things: Be kind. Be yourself. Don’t judge
12,15
Send them outside with an age-appropriate pair of scissors and have them “give the grass a haircut.” Fine motor skills!
2-4
Keep your pants on until you (and your partner) are at least 18. Keep your pants on if you or your partner are drunk. Keep your pants on if you or your partner are not 100% enthusiastic about going farther.
15