"Discipline is helping a child solve a problem. Punishment is making a child suffer for having a problem. To raise problem solvers, focus on solutions, not retribution.”- L.R KNost
2-15
“You have to meet people where they are. Sometimes, you have to leave them there.” -Iyanla Vanzant
21
People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
The version of you that will handle whatever problem comes your way will be born into existence in the moment when it happens. Trust your future self to handle future challenges.
12, 15, 21
Sadness means you need love. (From another person, a pet, yourself.) Someone whose presence brings you comfort. May be dead, living, fictional, historical figure, religious (god, saints, Buddha, etc.) Live and in person is best though. Let someone love you how you need to be loved.
19, 21
Always keep a clean rag within arm’s reach in the car. You never know when you might need to clean-up a spill or smash a spider while driving 50mph.
16
Book “Rainbow Relatives” is a great resource to be able to kindly, accurately and sensitively answer their questions about LGBTQ families.
6
Do not be daunted at the world’s grief. Do justly now. Love Mercy now. Walk humbly now. You are not obligated to complete the work, but neither are you free to abandon it. -The Talmud
15
“I beseech you, in the bowels of Christ, think it possible that you may be mistaken.” - Oliver Cromwell ……. Great example of this is the story of Dr. Anthony Fauci with regard to his HIV/$@!#% research and corresponding dealings with the gay community. They started out adversarial but Fauci wasn’t above hearing their concerns and working together. Life-saving drugs got approved as a result. Dr. Fauci is one of my heroes. Huge brain, big heart and tiny ego.
15
Practice a neutral expression: Interested but not excited. A “poker face” is a good skill to know and will come in handy a lot!
13, 16, 18, 21
Your great-great grandmother was a seamstress at Marshall Fields. Her husband was a firefighter in Chicago. The immigrated from County Wexford in Ireland.
10
When choosing a partner I think it's less important that you both "believe" the same things and more important that you VALUE the same things and share the same priorities.
20
Conflict resolution tip: Are we talking about how we got here, or how we get out of here? Because those are two entirely different conversations.
14, 16, 20
No one is ever really ready to be a parent. It’s definitely on the job training! But I’ll say this: If you’re prepared to put your family’s needs before your own, you’re as ready as anyone can be.
21
No one knows what they’re doing. Just be kind and brave and curious. You don’t have to have it figured out.
17
Have dinner guests sign the under side of the dining room table. Let the kids’ friends sign too - or have their own version of a guestbook - the inside of a cabinet or the basement door, etc.
5, 12-14