There are always blessings hidden within heartbreak: a friend you would never have met otherwise, an opportunity that would never have come up, an experience, an encounter, a promotion, etc. Always look for the blessings.
Practice road-rage roll playing. People are NUTS! It's hard to imagine how you'll react when someone gets aggressive with you. Let's practice staying calm when someone is shouting and in your face.
There is nothing “basic” about basic human dignity.
Never treat a person as though they are put on this earth for your amusement.
Everyone deserves to be treated with dignity because we’re all human beings.
No matter their age, looks, status, even past wrongdoing, everyone deserves to be treated with dignity.
People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
If you see a kid sitting alone, he or she might be your next best friend. Go say hi! Ask him/her to sit next to you / play on your team, etc. No need to worry about whether that person is “too cool” or “not cool enough,” they’re just a kid. Like you.
It’s okay to take a beat, a pause before you answer: “Hold on, let me think about how this is going to work...” I’ve seen a lot of mistakes or loss of confidence in an employee because they just blurted out a guess or starting off in the wrong direction only to have to go back- just because the plan hadn’t been thought through. It only takes a minute.
Be on the lookout for people who are not included and reach out.
There was a girl in my 8th grade class who was pregnant. Nobody talked to her, including me. Looking back, I regret that deeply. How scared and alone she must have been. She could have used a friend. I wish I would have asked her to sit by me at lunch or talked to her about homework or something.
Happiness, beauty, health, fun, success: define for yourself what each of those things mean. People and society are gonna try and convince you to share their definitions…don’t let them.