People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Depression can look a lot like a bad attitude. Try reacting to his chronic edginess with “Sounds like you’re in pain. You can come to me about anything, any time.”
15
Jon Stewart talking about Bruce Springsteen at Kennedy Center Honors: “I didn’t understand his music for a long time. I didn’t understand it until I learned what it is to yearn.” That’s why art hits you differently at different ages. You filter the art through the lens of your life experience.
15, 21
Throw leftovers and some cut up veggies in an omelette/ frittata. Cuts down on food waste and saves money.
17
This Coda is my creation. It’s what I wanted to accomplish as a parent. What you do with it is entirely up to you. I hope you never feel like you have to do the same. Make your own way. Make yourself proud. If you’re happy, I’m happy.
21
Sometimes it just takes a while to catch on. I had to watch Game of thrones 3 or 4 times before I could keep track of all the characters and subplots. Record your lectures so you can replay them a few times.
13,15,19
Always stand up to shake someone’s hand. (NEVER shake a person’s hand while sitting.) Always get up out of your seat to greet a guest and walk them to the door when they leave.
13
You may end up being a big shot, Good for you! But check yourself. The good lord wasn't above washing his friends' dirty feet so please don't feel like you're above any task that needs to be done. Enjoy your success but stay humble.
20
When you bring home a new baby, make sure your older kid(s) hear you talking to it the way you talk to them: “I’m sorry Baby I can’t hold you right now, I’m going to play with Sibling.” It makes it a lot easier to tell Siblings that you can’t give them attention right now because Baby needs you. Less resentment, etc.
2, 3, 4, 5
Kitchen Commandment: She who cooks the dinner shall not clean up from dinner. I don't want to raise any of you to take housework for granted. It's hard. It's unfair and not cool to expect anyone (parent, spouse, roommate, etc. )to wait on you.
7-18
Colin Powell’s 13 rules: 1. It ain't as bad as you think. It will look better in the morning. 2. Get mad, then get over it. 3. Avoid having your ego so close to your position that when your position falls, your ego goes with it. 4. It can be done. 5. Be careful what you choose. You may get it. 6. Don't let adverse facts stand in the way of a good decision. 7. You can't make someone else's choices. You shouldn't let someone else make yours. 8. Check small things. 9. Share credit. 10. Remain calm. Be kind. 11. Have a vision. Be demanding. 12. Don't take counsel of your fears or naysayers. 13. Perpetual optimism is a force multiplier.
11, 14, 18
“Things are not perfect, because life is not TV and we are real people with scarred, worried hearts. But it’s amazing a lot of the time.” - Anne Lamott
14
Say it early and repeat it often, so that it sinks way down deep: There is nothing you could do to make me stop loving you. No mistake, no failure, no decision, nothing. There is no hole so deep that if you fell into it I wouldn’t climb down to help you out of. I love you no matter what.
7
In 2024 there’s a medical test to screen for cancer that involves collecting one’s poo and sending it off to the lab. They just called me to tell me they canceled my test due to a clerical error on the order. I was so mad. The thought of doing that poo test again was freaking me out. Why didn’t the flunky who handles the specimens call before they pitched it? Then it dawned on me: it’s someone’s *job* to process poo specimens. Probably hundreds a day. It’s okay they didn’t stop to call and straighten out my test.perspective!!
17, 21
Roll-play confrontational situations so they can practice staying calm, not reacting in situations like road-rage, bullies, being screamed at by a boss or a customer.
11, 15, 17
When the child is feeling upset or out of control, that is not the time to teach a lesson. Share your calm, be a safe place for them. When they’re feeling better, THEN teach the lesson.
1, 2, 3, 4
If you witness a moment of vulnerability in someone, keep it to yourself. Be respectful of people's dignity.
14-18
If you don’t have anything intelligent to say on a subject it’s fine (encouraged) to say nothing. Listen. Learn.
20
Learn the difference between keeping secrets and keeping some things to yourself. Never kiss and tell. Err on the side of saying less rather than more.
13, 15, 19
“Great minds discuss ideas. Average minds discuss events. Small minds discuss people.” - Eleanor Roosevelt
13, 19
Begin planning trip for 10th bday. Maybe to Atlantis in Bahamas or someplace he’d be excited about._____Get him involved in planning and saving.
8
Look for glimmers. The opposite of triggers. Feels of elation, belonging, peaceful contentment. I just watched you glimmer as you delighted in your first Crunchbox. “I made this!!!”
12, 15, 19, 21