People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Never follow an “I love you” with a “but...” Instead, follow it with “and...” or “that’s why...” Remember this when they’re young, teach it to them when they’re older.
10, 20
Read blog post from Parent's Corner: The Letter Your Teenager Can't Write You By Gretchen Schmelzer June 23, 2015
13-17
Let’s talk about hungry kids. What can we do to help? Donate? Volunteer? Start a Little Free Pantry?
7-12
Practice road-rage roll playing. People are NUTS! It's hard to imagine how you'll react when someone gets aggressive with you. Let's practice staying calm when someone is shouting and in your face.
15-17
My Nana, born around 1913, used to decry “some people think the world owes them a living.” A hundred years later I agree. Nothing worse than entitlement.
13, 15, 21
Your good name is the most important credential you’ll ever have. Act with integrity in all things, that ben if it means short-term pain. Build a reputation for honesty, dependability and trustworthiness.
14, 17, 20
“There is no such thing as a “bad kid” - just angry, hurt, tired, scared, confused, impulsive ones expressing their feelings
7, 12
It's very important to me, the idea of the scale of good and bad, of beauty and suffering. I think we should do everything we can to increase the beauty and to take away from the suffering. We have to work hard to tip the scale in the direction of good.
1Infant-14
Change “I need to” to “this matters because”. Instead of “I need to walk the dog” say “it matters that I walk the dog because he needs exercise and to check p-mail.” (Helps!)
8, 11, 16, 21
Ditch the serving bowls, plates, tablecloth and utensils. Cover middle of table in tinfoil for the food. Give each kid a tinfoil placemat in lieu of a plate. Let them eat with their fingers. (Works great with spaghetti, chicken, ribs, shrimp, etc. Try it with ice-cream and cake for a birthday party!
3-6
“If you don’t know what hurts me, how can you say you love me?” From a story told by Rabbi Levi Yitzhak ....Do you know what causes him pain or anxiety? What he’s afraid of? In an age-appropriate way....Talk about our fears and the things that hurt us. He will see it’s normal to have fear and pain, and he will learn he can come to me with anything that troubles him.
8
"Love is nothing more and nothing less than relentlessly showing up for your people." - Glennon Doyle
18-21
It’s fine, great, to be thrifty. But please don’t be cheap. Hard-earned money should neither be squandered or hoarded. Enjoy your success! But save more than you’re comfortable with. It’s like my running coach used to say: Keep going until you feel like you’re gonna poop your pants, then push yourself to do another mile. Point is, it should hurt a little.
16, 21
Drunken shenanigans are part of life when you’re in college, etc. but it gets old fast. That kind of behavior as an adult is just sad. Drink responsibly. Don’t make an $@!#% out of yourself. I recommend this rule: Don’t have more than one drink at a work function.
21
So many young adults (and older one too) suffer from a lack of direction, living life without a sense of purpose. ______Here’s my advice: **Do what you love**. ____If you don’t know what that is yet (totally okay) then *go where you’re needed.**___ Make yourself USEFUL doing some sort of work that makes the world (or your family or your community or your country) a better place. Please don’t sit around playing video games or goofing off. That will make you miserable! ___ AND it’s a waste of God’s work (you.) Get busy. _____Stay involved in anything you care about deeply, or that needs you desperately. It will feed your soul and open all kinds of doors.
12, 14, 17
There are all kinds of ways people end up destroying their lives in an attempt to cope with fear, loneliness, stress, grief, boredom or anxiety, etc. A few: Drug/alcohol addiction, gambling, shopping/ spending addiction, hoarding, sex addiction, fundamentalism/ extremist politics, workaholics, deadbeats. Nobody starts out trying to be an addict or a nut. It happens when you continually choose to avoid dealing with the pain or anxiety you’re feeling. Choices become habits. Habits can form addictions. That’s why it’s SO important to find healthy ways to deal with difficult feelings or situations. What makes you feel better when you’re upset? A shower, a run, music, a game, friends, quiet time, being outdoors ... There are lots of ways to take good care of your spirit. Keep choosing them. Ask for help when you’re not able to make good choices on your own.
14, 17, 19, 21
When something is upsetting you...Name it...Take a deep breath...Imagine holding it gently in your hands. (This is a reminder to use this visualization myself and to teach it to you. I want to give you as many tools as I can to help you learn to cope with negative emotions in a healthy way.)
9-11
Adopting a “do it right now” mentality has done wonders for my self-discipline. Something on the floor? Grab it right now. Thinking about cooking later? Cook right now. Laundry finished? Put them up right now. Home from a trip? Unpack right then. It’s the small things.
8, 9, 12, 17
Teach them about Oliver Cromwell’s rule: “I beseech you, in the bowels of Christ, think it possible that you may be mistaken.” Leave room for your mind to be changed by new evidence or perspective.
14
Encourage creativity, science and engineering: Make a craft station / work bench for projects. Fill it with all kinds of art supplies, engineering kits, tools, pegboard, etc. Stock safety equipment like goggles and make sure the area has good lighting. Lots of ideas on Pinterest, etc.
8