People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Start a tradition of setting goals for Ne Year. Keep a notebook in with the Christmas ornaments and each year we all add in whatever we want to focus on: such as our resolutions, goals, hope or plans, etc. That will be something fun to do at the end of the year when we’re taking down the tree and putting away all the holiday stuff.
8
You don’t have to keep it together. Let the tears come. Feel the loss. The big feelings never last long, they are a storm you can weather. Then the sky is brighter afterwards. Grief is medicine when expressed, poison when suppressed.
19, 21
Your spouse will be absolutely unbearable roughly 10% of the time. So will you be, by the way. Give grace. Receive it too. Also, physical distance helps, even for a few hours.
21
Look for examples of people who have dealt with loss without giving in to bitterness. What do they have in common?
17
I don’t want you to do drugs. It could hurt or $@!#% you. If you get caught doing drugs it could hurt your academic record
12, 15, 18
Throw leftovers and some cut up veggies in an omelette/ frittata. Cuts down on food waste and saves money.
17
Never take friendships for granted. Show up. Reach out. Be there when they need you. Friends are gifts; tend to those relationships with love.
15, 20
Be protective, never be possessive. watch out for your friends’ well-being, their good names, that’s what friends do. But friends don’t try to manipulate someone’s feelings, thoughts or actions.Same goes for romantic relationships.
10, 11, 12, 13, 14, 18, 21
Sex isn’t something you “score.” It’s not a competition. Whether the encounter is casual or within a committed relationship it’s something that is shared.
16, 19, 20
“The Guy in the Glass” poem by Dale Wimbrow_______ When you get what you want in your struggle for pelf,__ And the world makes you King for a day,___ Then go to the mirror and look at yourself,___ And see what that guy has to say. ____ For it isn’t your Father, or Mother, or Wife,____ Who judgement upon you must pass. The feller whose verdict counts most in your life____ Is the guy staring back from the glass. He’s the feller to please, never mind all the rest, For he’s with you clear up to the end, And you’ve passed your most dangerous, difficult test If the guy in the glass is your friend. You may be like Jack Horner and “chisel” a plum, And think you’re a wonderful guy, But the man in the glass says you’re only a bum If you can’t look him straight in the eye. You can fool the whole world down the pathway of years, And get pats on the back as you pass, But your final reward will be heartaches and tears If you’ve cheated the guy in the glass.
15
“If you don’t know what hurts me, how can you say you love me?” From a story told by Rabbi Levi Yitzhak ....Do you know what causes him pain or anxiety? What he’s afraid of? In an age-appropriate way....Talk about our fears and the things that hurt us. He will see it’s normal to have fear and pain, and he will learn he can come to me with anything that troubles him.
8
I love that you got chills from watching Wicked. You were 10 and already affected emotionally and physically by music. Bonus points for listening to and acknowledging how your body talks to you.
13, 19, 21
Change the furniture around in your dorm, apartment or bedroom every once in a while. It’s an easy way to break up a timeline like for a holiday a season or after a breakup, etc.
18
Talk about how choices become habits. Habits can become addictions. Describe how pathways are literally dug into the brain and it's very hard to change them once those paths are made.
13-16
Anything can be an opportunity for you to grow if you approach it with the right mindset. “What can I learn” “How can I turn this into a way to advance my goals?” I know, it’s kinda corny but it’s true. Your attitude is everything.
8, 10, 14, 18, 21
Mindset for a breakup: “I’d rather adjust to your absence than be continually frustrated by your presence.” Can work with romantic partners, jobs, habits...anything you’re hanging on to that you know you should let go of.
19
Get to know your body, push yourself in terms of strength and endurance. You're stronger than you think. You're growing stronger every day. Your body is amazing and healthy. Take care of it! Enjoy it! Use your amazing strength and energy to do good in the world.
12-16