People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
The secret to getting sinks and surfaces to shine is to dry-buff them after you clean them. Keep a soft clean rag or washcloth around so you can dry fixtures and sinks and counter tops. (They should be cleaning their own bathrooms by this age.)
11
Emphasize "First things first." Distraction is always a challenge. Redirect focus to first things first.
5
Ask “Is there anything you want to get off your chest?” Confession is good for the soul! Get in the habit of being a place of support when they screw up. Then when they’re older and REALLY screw up, they know they can trust you to help.
8
There’s an art to speaking harsh truths in a delicate way. There’s an art in describing a ridiculous person or thing without being insulting. Mark Twain was a master at it. Read up!
17, 21
Quoting Glennon Doyle: “Things can feel hard and sad and still be exactly right, all at the same time.” She’s referring to her divorce but the sentiment applies to all kinds of tough choices that we all make. Very few choices feel 100% right.
17
Do something that feeds your soul every day. Experience or create joy, even if just a small spark of it.
17
Yes, push yourself and see how far / fast / high you can go (physically, academically, etc.) But remember, you have nothing to prove to anyone except yourself.
14, 17, 21
Keep your pants on until you (and your partner) are at least 18. Keep your pants on if you or your partner are drunk. Keep your pants on if you or your partner are not 100% enthusiastic about going farther.
15
Remember your training and staying calm and kind is how you get through this. It’s all you need to excel. So do your homework, whatever it may be. Show up and have at it. Calm and kind, baby. You got this.
9, 12, 14, 18, 21
"Watch the pennies and the dollars will take care of themselves." - Ben Franklin This works with money and with other areas: Be faithful in the little things and the bigger things will take care of themselves. For example, if you don't get comfortable with telling little lies then you'll never tell big lies.
9, 13, 19
"The only way to work through sh*tty feelings is to walk through sh*tty feelings." - Psychologist Kristen Howe Hard lesson, but big truth.
15
Just remember sometimes you’re there for a good time but not a long time. Not every relationship (job, journey, experience) is meant to be permanent.)
15, 19, 21
You’re someone’s cup of tea. I don’t mean there is only one person out there for you, I mean someone is waiting to love you exactly how you are. Stop wasting time with fools who want to change you to fit their ideal.
15, 19, 21
It’s fine, great, to be thrifty. But please don’t be cheap. Hard-earned money should neither be squandered or hoarded. Enjoy your success! But save more than you’re comfortable with. It’s like my running coach used to say: Keep going until you feel like you’re gonna poop your pants, then push yourself to do another mile. Point is, it should hurt a little.
16, 21
“Those who cannot change their mind cannot change anything.” -George Bernard Shaw...... As you live and love and learn, your views will evolve. It takes courage to grow.
16
Surround yourself with people and ideas that inspire you and captivate you. Life is too short for destructive relationships.
13, 18