People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
For parties, collect cell phones and put them in a basket. "Parent calls only. Enjoy the people here! They're pretty awesome!"
12
When you’re older, remember that stuff like video games, alcohol, junk food, gambling, porn, and a whole host of other vices can turn on you, and become an addiction that wrecks your health, relationships or even your life. You don’t have to give up all this stuff, but keep them to a minimum. How often and how much is a big difference. It’s the difference between meeting a friend for a beer or two and walking into work hungover most days. Remember: You decide- How often and how much.
13, 16, 19
90 seconds or less. No one wants to hear you talk for more than that. (In a personal setting like giving a toast.)
17, 21
My mom used to say that one thing her mom taught her was no matter how poor they were they always had a clean house. She made sure of it.
18
Read "You Can’t buy a Dinosaur with a Dime" by Harriet Ziefert. Teaches kids about earning money through work, making choices, even paying taxes!
9
Show them a picture of a riptide and explain about swimming parallel to the shore instead of fighting it. Google Outer Banks NC green fluorescent dye in riptide.
9-15
Happiness, beauty, health, fun, success: define for yourself what each of those things mean. People and society are gonna try and convince you to share their definitions…don’t let them.
13, 15, 17, 21
To paraphrase Chris Rock, “You don’t get points for NOT beating your wife.” Meaning, you’re EXPECTED to do the right thing. So do the right thing, without any expectation of praise.
14, 18
It’s okay to feel jealous. Totally normal, totally human. Just never act on jealousy.
12, 14, 16, 19, 21
Kids make fun, it’s not nice but they just do. Just blow it off if kids make fun of you got something silly. They’ll drop it if they don’t get a ride out of you. ... But bullying is different. If kids are being mean, threatening or scary, tell me and your teacher.
7
Here’s the thing: some whacky $@!#% is about to go down. The next few years will be interesting, awesome and awful all at once. We will rely on kind and respectful communication, have as much fun as we can, forgive often, learn to let go and trust, and learn to be trustworthy. If necessary we will seek the advice of experts and the counsel of loved ones. Shifts can happen fast, for the better or worse. It seems like the end of the world but it’s not. You’re stronger and braver than you know.
11, 12, 13
Avoid commenting on the number of children someone has (or doesn’t have.) Its none of your business to ask why a couple doesn’t have kids or remark if they announce they’re pregnant with their 7th (other than to say “Congratulations.”)
15, 21
Hydrolaunch Water Rocket outdoor sprinkler toy. Summer fun plus a little science lesson. On Amazon
5
Spend time with people you admire, in person and biographies, documentaries, novels and movies.
14-17, 21
Send them outside with an age-appropriate pair of scissors and have them “give the grass a haircut.” Fine motor skills!
2-4
We don’t always get what we want. Sometimes we have to wait. Sometimes we go without it. Sometimes when we DO get what we wanted it looks different than how we imagined it would. AND IT’S OK. We’re ok. The world keeps turning! That’s a huge lesson and a valuable one. Practice “pushing the snooze button” on wants. Enlist their help. “I understand you want ____. Would this be something you could snooze or do without?”
5, 10, 20
Happiness: Someone (or some creature) to love, something to do and something to hope for. Don’t get too caught up in the rat race, money doesn’t mean you’ve arrived.
20
Don’t offer them advice until you ask questions: What does a good outcome here look like for you? How much energy are you willing to put into this? Do you feel like you’re being asked to sacrifice a part of who you are if you do this? Is the fear you’re feeling maybe just that initial reaction we all get when something is new and unfamiliar? Stuff like that. Mostly they just need help understanding themselves and encouragement to stay true to themselves.
4, 7, 12, 15, 18, 21
When backing up a trailer, put your hand at the bottom of the steering wheel and move the steering wheel in the direction you want the trailer to go.
19
Talking to people you disagree with is sometimes difficult. But it doesn’t have to be. Enter every conversion assuming you have something to learn.
14, 18, 21
Big secret to happiness: Let other people talk sh*t about you. They have a right to an opinion and you have the right to ignore it. The only standards you have to live up to are your own.
12, 14, 17, 21