People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Quoting Sarah Bessel: “One of the best things Jen Hatmaker has taught me about raising big kids: if they get on the roller coaster of Big Emotions, my main first job is to stay on the platform. I am NOT to get in the car and ride up
12
Learn to recognize invitations from the Lord - invitations to look at beauty. Invitations for compassion, for learning and for love.
9-15
Adult whining is worse than kid whining! We all have unpleasant comments to say in every day life, but do your best to keep snarky comments to yourself. Be mindful of what you're putting out there.
12-16
Institute a “leave by” time instead of a curfew. That way they won’t panic / speed if something out of their control happens to make them late. “Leave Riley’s house by 10pm.”
13
The version of you that will handle whatever problem comes your way will be born into existence in the moment when it happens. Trust your future self to handle future challenges.
12, 15, 21
Participate in an exchange program - either through hosting or traveling yourself & immerse yourself in the new culture
17
Jump in and help where help is needed. Don’t wait to be asked. Whether it’s clearing dishes at home or friend’s house or tasks at work. It could be something big like solves problem or little, putting paper in the copy machine at work.
15, 18. 21
Keep stories about younger years to tell them later: You used to call yellow “lellow” etc. Ten years from now you think you’ll remember this stuff but you won’t.
2
Sometimes I think the best way to take care of them is to teach them to take care of others: Littler kids, sick or disabled, those who’ve been left out.
5-7, 1Infant-12
Even when something’s not the right fit (job interview, blind date, audition, etc.) you’re still making connections. You never know what could happen, so stay engaged and be yourself. Maybe that blind date who’s not into you has a friend who might be. Maybe that casting director will call you for a totally different role. Chin up! Ride the positive vibes you put out into the universe.
12,18, 21
Set up automatic payments so they are initiated on your end, so that you send out money to the bill/ company you’re paying instead of giving them access to take money out of your account.
20
If you see a kid sitting alone, he or she might be your next best friend. Go say hi! Ask him/her to sit next to you / play on your team, etc. No need to worry about whether that person is “too cool” or “not cool enough,” they’re just a kid. Like you.
8
If a girl is drunk she cannot consent. Don’t even think about hooking up when your partner is intoxicated. It’s immoral and illegal. No excuses. No exceptions. . Break this law and you will be (rightfully) charged with rape and you will get sent to prison.
15
Great quote from a divorce coach: “Your life is bigger than one man.” Your life IS bigger than one relationship. Or one job.
16, 18, 21
You can get into big trouble (with school and the law) even by fake / joke threats of violence (bomb threat, etc.) No jokes or pranks that have anything to do with violence.
11
Read books. Any kind. All kinds. It’s exercise for the brain and it feeds the soul. Start slow, that’s ok. As with many things, consistency beats speed.
6, 10, 13, 16, 17, 19, 20, 21
We’re all just so delicate. It’s just our nature. Treat others (and yourself) accordingly. Even/ especially the ones that seem to be tough as nails or sharp as wire. Try not to lose sight of that.
13, 16, 20