People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Remember that your tend to act like/ think like the people you hang around most. Choose your friends (and your spouse) wisely.
10, 14, 21
Professor Scott Galloway’s advice: Paraphrasing his standard wedding toast: “1. Express affection and desire. Everyone wants to be wanted. It’s healthy and it is part of what makes your relationship singular. 2. Never let your wife / girlfriend be hungry or cold. Two thirds of the really awful arguments you’ll have it’s because someone is hungry or cold. Carry blankets and protein bars. (You’re welcome.) 3. Don’t keep score. Decide what kind of friend / son / daughter / spouse / employee / human being you want to be, and practice being that. Put the scorecard away.”
21
Once a relationship goes from loving someone as they are to trying to change them into something you want them to be, it’s doomed. We can challenge, inspire and educate those we love, but in the end we have to accept them as they are and embrace them warts and all. (They’re doing the same for us.)
18
“Life is good when you are happy, but much better when others are happy because of you.” -Pope Francis Endeavor to make people happy by the work you do, by the way you treat them, by your contributions to the world. But don’t ever try to make someone happy by changing yourself.
13, 17
I heard a song today, “I love you to the bone” by Sammy Copley. It’s a beautiful story of a lifelong love. It’s my prayer for you that your spouse will have that song played at your funeral after you shared a 75 year- long happy marriage. It’s my prayer that your life is filled with love and laughter, and most importantly a partner who grows with you in all good things. And that you love each other to the bone.
21
“Great minds discuss ideas. Average minds discuss events. Small minds discuss people.” - Eleanor Roosevelt
13, 19
Mallomars in Christmas stockings. Mom NEVER buys Mallomars. But Santa does. (Reticket x 15 years.)
4
Purchase the card game CBT 123 on Amazon. (Cognitive Behavior Therapy teaches kids the connection between Thoughts/ feelings/ behavior)
7
The Paradoxical Commandments by Keith Kent: 1. People are illogical, unreasonable, and self-centred. Love them anyway. 2. If you do good, people will accuse you of selfish ulterior motives. Do good anyway. 3. If you are successful, you win false friends and true enemies. Succeed anyway. 4. The good you do today will be forgotten tomorrow. Do good anyway. 5. Honesty and frankness make you vulnerable. Be honest and frank anyway. 6. The biggest men and women with the biggest ideas can be shot down by the smallest men and women with the smallest minds. Think big anyway. 7. People favour underdogs but follow only top dogs. Fight for a few underdogs anyway. 8. What you spend years building may be destroyed overnight. Build anyway. 9. People really need help but may attack you if you do help them. Help people anyway. 10. Give the world the best you have and you’ll get kicked in the teeth. Give the world the best you have anyway.
14, 17, 21
If you want to know what a woman wants in a man, I have a simple answer for you: watch the movie Scent of a Woman starring Al Pacino. Specifically, the tango scene.
14, 17, 21
Let your toddler brush your teeth. Goes a long way to them letting you brush theirs and it gives them a sense of autonomy and control.
2,3,4
A wise friend once told me "Don't dump grace down the drain." Respond to nudges: Speak up even if you're afraid, reach out to someone who's hurting, forgive someone (or yourself.) God is so good and so generous...accept his gifts.
15
Someone I admire is __________. Talk about someone you admire and why. Ask them to do the same. Do this often as you can. Reticket through age 18.
4
Relationship advice: Is she interesting? You’ll spend more time with her than anyone in your life. Does she make you laugh? Will she make a good mom? Life is long. These are the things that matter.” -Paraphrased quote from Barack Obama
21
Sometimes you have to disconnect the “doing” from the “feeling.” Not so much that you’re disconnected from your feelings but that you’re able to tell them to get in the backseat while you take the wheel. It’s a skill. Practice makes you better at it.
12, 16, 19, 21
Depression can look a lot like a bad attitude. Try reacting to his chronic edginess with “Sounds like you’re in pain. You can come to me about anything, any time.”
15
Our nervous systems are just trying to keep us safe. If you were thrown into fight/flight/fawn today, give yourself some grace.
14, 21
Grandpa was a Marine, though you’d never know it. Slight in build and oh-so gentle natured. But underneath he had a good bit of grit. He never complained. He once told me “You can stand any amount of pain for a little while.” (Basically saying suck it up and hang in there until help arrives.) I’ve never forgotten it.
18
The biggest mistake I *never* made was in 1997. I was working two jobs: nurse and waitress. I was having an extremely difficult time in the nursing job. I struggled to understand it and made mistakes despite working long hard hours. My waitressing job was hard too, but it was fun! A great group of fun young people, we hung out and bonded. I was crushing hard on the bartender too! I decided to quit my nursing job and wait tables full time. (I had TWO college degrees at the time.) Not sure exactly what made me change my mind, but I didn’t do it. Instead I quit the restaurant (probably because I was heartbroken over the bartender!) and enrolled in graduate school. Kept my nursing job. There I met lifelong friends, and went on to be nursing director. That waitressing job was my escape hatch. The best I could imagine for myself was waiting tables full time! What a small SMALL world view. While I am VERY glad I didn’t quit the nursing job I hated, because that’s how I got you, I wish I had imagined a bigger, better option than waiting tables full time if I felt that I needed to quit nursing. Peace Corps, move to the city, SOMETHING brave and bold and exciting. All this is to say - widen your vision. There’s so much more to life than what is directly in front of you. Be bold. Be brave. I love you.
17, 20
When you feel sad, mad, confused or in any way upset, go to a quiet place to catch your breath. If you can sit with it and let it tell you what it wants to tell you, then you become its friend. But if you try to deny the feeling, or numb it, it grows much stronger and it fights you.
9, 13, 19