People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
You can forgive someone without speaking to them. Or you can move on without forgiving. Closure isn’t necessary to moving on. The only thing necessary is to move. Move your body, change your perspective, go on a trip, go to a new coffee shop, just move.
My worst fear is that I will be unable to reach you when you’re in pain. All I want as a parent, what my whole job boils down to, is to be there when you need me. How can I help you?
Led Zeppelin, Queen, The Who, Lynyard Skynard. Listen with headphones, listen alone, listen with friends. So many more good bands but if you start with these you’ll be well on your way.
Discuss the concept that “It’s not always about you.” Some days need to be about supporting someone else in their joy - or sorrow. Your needs take a backseat.
Some books you loved when you were a toddler: Alexander and the Terrible, Horrible, No Good, Very Bad Day, Horton Hatches an Egg, Room on the Broom, Gruffalo.
Defending yourself from a bear: NEVER run from or turn your back on a bear. Remember the rhyme: “If it’s black, fight back. If it’s brown hit the ground, if it’s white like Similac, frozen bear gonna send u back.” - Mamadou Ndiaye
Sometimes I think the best way to take care of them is to teach them to take care of others: Littler kids, sick or disabled, those who’ve been left out.
I’ve been trying to retrain my brain to deal with anxiety in healthy ways. It’s SO hard when these connections were fused decades ago.
BUT I REFUSE to be a party to YOU laying down those same unhealthy neurological pathways. I’ll teach you better ways to handle stress and anxiety. Exercise/ Music/ warm showers/ creativity/ rest/ journaling/ meditation... WHATEVER! I promise to Somehow teach you what I never learned.
When the child is feeling upset or out of control, that is not the time to teach a lesson. Share your calm, be a safe place for them. When they’re feeling better, THEN teach the lesson.
With toddlers (or teens), first acknowledge the emotion. Then deal with the behavior.
Validate their feelings. Once everyone is calm, address the behavior and discuss consequences if appropriate.