Talk about how choices become habits. Habits can become addictions. Describe how pathways are literally dug into the brain and it's very hard to change them once those paths are made.
Hold yourself to account when you screw up but give yourself some grace.
Instead of “I’m such a terrible person” ask yourself “”How can I make up for this? What can I learn from this? How can I do better next time?”
People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
At the start of a day / project / interview / date / etc. Do this one simple thing: State your intention. How do you want to carry yourself? What is the goal for the outcome? Just take a moment to imagine how you want to behave, react, appear, etc. What impression do you want to leave with the people you interact with? Of those things that are in your control, what outcome would make you proud?
People may have all kinds of different motives for doing what they do, saying what they say.
To “give someone the benefit of the doubt” means that you consider what the best possible reason they may have for doing what they did and assume that was the motive.
If someone has earned your trust, even if it’s that they’ve done nothing to break your trust, give them the benefit of the doubt.
Start a tradition of asking them to memorize and recite a poem or famous speech for a gift for Mother’s Day, Christmas, etc.
Start small with the little ones, expand as they get older.
The biggest mistake I *never* made was in 1997. I was working two jobs: nurse and waitress. I was having an extremely difficult time in the nursing job. I struggled to understand it and made mistakes despite working long hard hours. My waitressing job was hard too, but it was fun! A great group of fun young people, we hung out and bonded. I was crushing hard on the bartender too! I decided to quit my nursing job and wait tables full time. (I had TWO college degrees at the time.) Not sure exactly what made me change my mind, but I didn’t do it. Instead I quit the restaurant (probably because I was heartbroken over the bartender!) and enrolled in graduate school. Kept my nursing job. There I met lifelong friends, and went on to be nursing director. That waitressing job was my escape hatch. The best I could imagine for myself was waiting tables full time! What a small SMALL world view. While I am VERY glad I didn’t quit the nursing job I hated, because that’s how I got you, I wish I had imagined a bigger, better option than waiting tables full time if I felt that I needed to quit nursing. Peace Corps, move to the city, SOMETHING brave and bold and exciting. All this is to say - widen your vision. There’s so much more to life than what is directly in front of you. Be bold. Be brave. I love you.
Notre Dame Lullabies by the O’Neil Brothers is my favorite album ever. I used to play it at your bedtime when u were a baby and even sometimes when you were a kid. It reminds me of the happiest time of my life, when you came into it. Play it for me when I’m old and gray, okay?
Being well-read is better (and cheaper) than an advanced degree, especially for broader education. Stay curious and read!! Fiction, non-fiction, biographies ...
Super good-looking people often don’t develop good people skills because they’ve been able to get by on their looks. Listen! Beauty fades. Get curious about people who don’t necessarily catch your eye right away.
If you see a kid sitting alone, he or she might be your next best friend. Go say hi! Ask him/her to sit next to you / play on your team, etc. No need to worry about whether that person is “too cool” or “not cool enough,” they’re just a kid. Like you.
Sometimes big stuff happens. Big good, big bad, big change. It will take some time to adjust. Maybe a month, a season, a semester or maybe a year or longer. Gear up. Psych yourself up for a difficult day/month/year. You can do this. Stay present, don’t get ahead of yourself or get bogged down in what’s done. “What if?” and “if-only’s” are not your friends. Be good to yourself and be good to others. Rest, nourish, create, have fun and keep the faith.