Remember the tool of “Yes. But first...”
Kids ask for things they want ALL DAY. To avoid saying”no” all day, (and avoid tantrums) don’t say no. Little One doesn’t touch her dinner except for the applesauce. Then she asks “Mommy can I have more applesauce?” Tell her “Yes!” “After you finish your meat and vegetables.”
People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
Read (or listen to) The Greatest Generation by Tom Brokaw together as a family. It's broken up into small vignettes so it's easy to get through bit by bit.
Learn how to release energy consciously, or you’ll end up releasing it unconsciously onto your loved ones in a negative way like yelling or arguing. Breathe, sing, shout, cry, sweat, play, bake, whatever floats your boat!
Processing an emotion means you’re not acting on it or avoiding it, you’re just with it. I like to picture it as a person and then imagine having a cup of coffee or a beer with it. Hope this helps you. xoxo
If you see a kid sitting alone, he or she might be your next best friend. Go say hi! Ask him/her to sit next to you / play on your team, etc. No need to worry about whether that person is “too cool” or “not cool enough,” they’re just a kid. Like you.
You were THREE years old when you caught sight of a half-dressed beautiful woman. You didn’t have much of a vocabulary yet but when your eyes got wide and you said “BAM BAM” I knew exactly what you meant. (Woman was Jessica Biel in an Adam Sandler movie.)
Work towards your goal. If you screw-up, fix it. The worst thing you could do is give up just because you made a mistake. Nobody’s perfect. Keep going!
If you’re going to be wrong about someone, let it be because you believed the best of them. (Give people the benefit of the doubt.) put it this way— I’d rather be wrong about my husband being a moral person who would never cheat, then come to find out he had done, than I would like to be wrong about him being a horrible person only to find out later he was faithful all along.