People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Sometimes it happens that what you do [for a living] is who you are. I’m reading a great book about that called The Women by Kristin Hannah.
16, 20, 21
Read "You Can’t buy a Dinosaur with a Dime" by Harriet Ziefert. Teaches kids about earning money through work, making choices, even paying taxes!
9
Read the instructions. Don't ask for help if you've been given instructions but haven't yet read them. RTFM. (Read the flippin' manual.)
14-21
Let it go. They’re going to make really stupid choices. I drank AND smoked in high school. We all go through it. They need to be able to trust you and rely on you. They’re navigating the world and they need a safe harbor. Be that safe harbor. It’s more important than fighting over stupid behavior. Let them know you don’t approve - sure, but fighting over stupid stuff is just going to make you both bitter.
14, 15, 16, 17
Teach your pets they can trust you. Take care of them. Treat them with tenderness. Teach them how to behave. (Unless it's a cat. You can't teach cats anything.)
15
Failed? Lift yourself up, or live there. You know the work you need to do, be it physical, mental, emotional or spiritual, etc. So do it. Do the work. The only bitterness in failure comes from not having the guts to get back up again.
12, 16, 18, 20, 21
Family & Home
Character, Education & Self-Reliance
Sports, Health, Safety & Appearance
Arts, Literature & Self Expression
Science, Technology, Skills & General Knowledge
Fun, Adventure & Travel
Faith & Philosophy
Finances
Emotional Development & Mental Health
Nature, Animals & the Environment
Social Justice, Civics & Humanitarianism
Relationships & Career
I hope you never abandon yourself to be loved or accepted by someone else. They’re not getting the real you and you’re missing out on the experience of being loved and accepted just as you are.
16,21
Spend time with people you admire, in person and biographies, documentaries, novels and movies.
14-17, 21
Look for examples of people who have dealt with loss without giving in to bitterness. What do they have in common?
17
Kindness is key. Practice being kind even when you don't feel like it. Let's all encourage each other to be kind always. (Or learn how to take a walk or go to our room when we just can't be kind in that moment.)
1-21
If you’re waiting on someone to change for the relationship to work, it’s not gonna work. Love ‘em or leave ‘em. But forget trying to change them. (Same works in reverse. If someone wants you to change something about yourself before they commit, don’t walk away…RUN!)
14, 18, 21
Hand out tulip bulbs (or some sort of bulbs) at my funeral and ask people to plant a few in their yard. But NOT daffodils. I hate daffodils. And lilies, hate ‘em.) So tulips then.
21
You’re gonna be misunderstood a lot. Some people just won’t like you. It’s okay. Wish them well and let it go.
10, 13, 16, 21
It’s so tempting to write someone off, to dismiss them as “less than.” They’re too young or too old to be taken seriously. They speak a different language or have a different skin color. They may be poor, uneducated, disabled or just simply unattractive. RESIST that temptation. Remember that every human being is God’s creation, a masterpiece cloaked in dignity. No matter what they look like or even what they’ve done, everyone you meet is deserving (and in need) of respect. To be humble is to remember this. (Start lesson young, phrased age-appropriately, and reticket yearly. Look for opportunities to discuss.)
8, 10, 11, 12, 16, 21
“You matter to me.” Is a beautiful way to express your feelings when a relationship is new.
15, 17, 21
The version of you that will handle whatever problem comes your way will be born into existence in the moment when it happens. Trust your future self to handle future challenges.
12, 15, 21
If someone wants to leave you, let them. Don’t waste your energy trying to prove your worth to anyone.
14, 19, 21
Cotillion and other social clubs abound in our area. They usually start around 5th or 6th grade. start looking into what might be a good fit. Lay the ground work that they will attend.
1Infant-12
Sometimes rejection is God’s protection. If u worked hard and gave it your all and still missed the bus, that bus wasn’t yours. Read The Artist’s Way.
17
Play to win but play fair. Be a gracious winner. Someone has to lose. Sometimes it will be you. Don’t whine.
10
If car breaks down, if at all possible, avoid pulling over on the highway. Get off the highway and pull to safety.
16
Just because you miss your ex that doesn’t mean you want them back. Of course you miss someone you had a deep connection with.
17, 21
On September 11th I was at work in Fairfax VA. News reports were saying a plane was headed to the Capitol, that the Whitehouse had been hit. In the immediate aftermath of a big event, news reports will be unreliable. Wait until the facts are in. Several of the nurses had husbands who worked at the Pentagon. One of the doctors was married to a U.S. Senator in her office on the Hill. It was surreal, but no one panicked. I remember we all burst into tears when my friend’s husband called saying he was safe. So relieved.
15, 17