People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Read "You Can’t buy a Dinosaur with a Dime" by Harriet Ziefert. Teaches kids about earning money through work, making choices, even paying taxes!
9
“The Guy in the Glass” poem by Dale Wimbrow_______ When you get what you want in your struggle for pelf,__ And the world makes you King for a day,___ Then go to the mirror and look at yourself,___ And see what that guy has to say. ____ For it isn’t your Father, or Mother, or Wife,____ Who judgement upon you must pass. The feller whose verdict counts most in your life____ Is the guy staring back from the glass. He’s the feller to please, never mind all the rest, For he’s with you clear up to the end, And you’ve passed your most dangerous, difficult test If the guy in the glass is your friend. You may be like Jack Horner and “chisel” a plum, And think you’re a wonderful guy, But the man in the glass says you’re only a bum If you can’t look him straight in the eye. You can fool the whole world down the pathway of years, And get pats on the back as you pass, But your final reward will be heartaches and tears If you’ve cheated the guy in the glass.
15
“Your warmth can be an invitation that unlocks their own.” - Elizabeth Lesser. I love this quote because it’s so true that when you’re kind and genuine, people respond. They take it as a signal that you are a safe place for them to express themselves, which will enable a true connection to be formed. You both win when that happens.
15, 21
Want a good life? Treat people well. (Including yourself). Be kind and respectful.
11, 12, 13, 14, 15, 16, 19, 21
Family & Home
Character, Education & Self-Reliance
Sports, Health, Safety & Appearance
Arts, Literature & Self Expression
Science, Technology, Skills & General Knowledge
Fun, Adventure & Travel
Faith & Philosophy
Finances
Emotional Development & Mental Health
Nature, Animals & the Environment
Social Justice, Civics & Humanitarianism
Relationships & Career
Always have a 5 year plan. Be thinking of goals you want to work towards, however big or small. What inspires you? What drives you? What do you want to accomplish or cure or solve?
15, 17, 21
“Success is liking who you are, liking what you do, and liking how you do it.” - Maya Angelou
13, 15, 21
Remember what a teenaged sh*t you were before throwing in the towel on the next generation. We’re all self-centered, entitled and oblivious when we’re young. The goal is that they don’t *stay* that way. Be the parent they need, and they’ll listen. It may take a year or twenty, but they’ll see the light if you just pour love into them.
12-21
Healing takes time. You can't rush it. Whether it's your body, your mind or your heart that's hurting... you just have to let it heal in its own time. What you CAN do is to take good care of yourself: eat, rest, stay close to loved ones. Do things that bring you joy. Revel in the smallest steps forward. You'll heal, things will get better. Trust. Love. Serve. Live.
20
Alcoholism and gambling addiction run in our family. Be very, very careful around booze and gambling.
14,16, 18, 21
IMPORTANT: If you borrow money from someone pay it back as soon as possible. In full. If you borrow an item, return it in excellent condition. I’d say if you borrow a car, return it with a full tank of gas but hopefully by the time you’re driving there won’t be any combustible engines. So return it fully charged!
12, 14, 16, 21
Your mother and I would never want you to sacrifice the wellbeing of your own family for us. They should always be your priority. In the years ahead, make the choices that affirm that.
21
I promise I will never snoop. No matter how curious I am, I will not violate your privacy. But if I ever think you may be in danger I will break any promise and any law I have to in order to keep you safe.
10, 12, 14, 15
Things are rarely black and white. Most situations (and all people) are complex. A nuanced approach is necessary to understand them. You can’t learn - or love, if you’re judging.
17
Reinforce this at every opportunity: “You matter.” Kids respond to this message deeply, whether it comes from a positive source (parents/teacher/coach) or people who are only trying to exploit them.
2-18
“Distraction is the death of art. But boredom is the birth place of it.” (Forgot who said this)
12, 15, 21
Spend time with people you admire, in person and biographies, documentaries, novels and movies.
14-17, 21
Honesty without kindness is brutality. Kindness without honesty is manipulation. (That said, when anyone asks if that outfit makes them look fat, the answer is “you look perfect.”)
20
Throw leftovers and some cut up veggies in an omelette/ frittata. Cuts down on food waste and saves money.
17
Just let a sweet moment be. There’s a time for jokes or small talk, but sometimes silence is best.
15,21