People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
“The Guy in the Glass” poem by Dale Wimbrow_______
When you get what you want in your struggle for pelf,__
And the world makes you King for a day,___
Then go to the mirror and look at yourself,___
And see what that guy has to say.
____
For it isn’t your Father, or Mother, or Wife,____
Who judgement upon you must pass.
The feller whose verdict counts most in your life____
Is the guy staring back from the glass.
He’s the feller to please, never mind all the rest,
For he’s with you clear up to the end,
And you’ve passed your most dangerous, difficult test
If the guy in the glass is your friend.
You may be like Jack Horner and “chisel” a plum,
And think you’re a wonderful guy,
But the man in the glass says you’re only a bum
If you can’t look him straight in the eye.
You can fool the whole world down the pathway of years,
And get pats on the back as you pass,
But your final reward will be heartaches and tears
If you’ve cheated the guy in the glass.
“Your warmth can be an invitation that unlocks their own.” - Elizabeth Lesser. I love this quote because it’s so true that when you’re kind and genuine, people respond. They take it as a signal that you are a safe place for them to express themselves, which will enable a true connection to be formed. You both win when that happens.
Always have a 5 year plan. Be thinking of goals you want to work towards, however big or small. What inspires you? What drives you? What do you want to accomplish or cure or solve?
Remember what a teenaged sh*t you were before throwing in the towel on the next generation. We’re all self-centered, entitled and oblivious when we’re young. The goal is that they don’t *stay* that way. Be the parent they need, and they’ll listen. It may take a year or twenty, but they’ll see the light if you just pour love into them.
Healing takes time. You can't rush it. Whether it's your body, your mind or your heart that's hurting... you just have to let it heal in its own time. What you CAN do is to take good care of yourself: eat, rest, stay close to loved ones. Do things that bring you joy. Revel in the smallest steps forward. You'll heal, things will get better. Trust. Love. Serve. Live.
IMPORTANT: If you borrow money from someone pay it back as soon as possible. In full. If you borrow an item, return it in excellent condition. I’d say if you borrow a car, return it with a full tank of gas but hopefully by the time you’re driving there won’t be any combustible engines. So return it fully charged!
Your mother and I would never want you to sacrifice the wellbeing of your own family for us. They should always be your priority. In the years ahead, make the choices that affirm that.
I promise I will never snoop. No matter how curious I am, I will not violate your privacy. But if I ever think you may be in danger I will break any promise and any law I have to in order to keep you safe.
Things are rarely black and white. Most situations (and all people) are complex. A nuanced approach is necessary to understand them. You can’t learn - or love, if you’re judging.
Reinforce this at every opportunity: “You matter.”
Kids respond to this message deeply, whether it comes from a positive source (parents/teacher/coach) or people who are only trying to exploit them.
Honesty without kindness is brutality. Kindness without honesty is manipulation. (That said, when anyone asks if that outfit makes them look fat, the answer is “you look perfect.”)
I’m not a tattoo person but I don’t rule it out entirely. Here’s my opinion about tattoos: I’m cool with anything you would do if you were the only person on earth. Not to gain attention, acceptance or affection. Not for the approval of anyone else. No performative tattoos, okay?