People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Find an activity / sport that they enjoy and support it. Get them outside and in the fresh air.
6-16
Stage one relationship: first few dates. Stage two, you really like them. Stage three, you love them and are exclusive. Stage four: you commit to building a future together. You’re going to have many stage one and two relationships. Probably a few stage three, and if you’re lucky you’ll have one or two stage fours.
14, 17, 21
Practice these skills: Love yourself Respect yourself Value yourself Enjoy yourself
4, 6, 8, 12, 15, 17, 21
To my boys: Personally I believe the boy / man should pay when out on a date. Always be prepared to pay - but sometimes a girl / woman wants to pay or split the check. Don’t push back on that. Make sure she knows it would be your pleasure to pay because you want to show her a good time and spoil her, but that you understand that paying a check doesn’t put her in your debt. Instead, your motto should be “If you’re comfortable, I’m comfortable.” And that goes for a lot of categories including sex/ physical contact. And to my girls: Always be prepared to pay, offer to pay often. It’s a sad fact that some men feel they’re owed something if they spring for dinner. On a date you are never obligated to do or say anything you don’t want to. Never.
16, 21
We struggle so much when we don’t know ourselves. Are you a thinker (creative, big picture) or a doer (meticulous, task-oriented.) Both are great by the way.
16, 21
Try not to confuse excess with quality. It’s okay not to have the biggest house on the block. It’s okay not to drive the fanciest car.
21
Get book “Talk to Me First: Everything You Need to Know to Become Your Kids'Go-To Person about Sex.” by Deborah Roffman.
7
Remember when you’re faced with bullies, jerks and people who say bad things , follow advice from the Obama's: "When they go low we go high."
1Infant-14
One of the most important things I can teach you is to help you learn how to deal with big feelings without resorting to destructive behavior or violence. Everyone on the planet will experience loss, disappointment, grief, heartbreak, betrayal, etc. Tools to deal with these feelings: counseling, journaling, art, music, exercise, meditation, breathing exercises, yoga, being in nature, talking with friends, joining a support group, movement like dancing or skating, singing, acting, anthropomorphic dialogue with your emotions, naming your emotions and describe how they physically feel in your body. Asking the emotion what it needs you to know.
1Infant-20
We don’t snoop. Never read a correspondence (email, letter, text, note, etc.) that is not intended for your eyes, or listen in to a conversation that is not intended for your ears. The right to privacy is sacred. Always respect people’s privacy and set the expectation that others do the same for you.
10
Sit down together and write house rules on anger. We don’t hit or bite. Do we yell and slam doors? Name-call? Say “I don’t love you” ? Bad words? What’s appropriate anger and what’s unacceptable?
4-6
Toddler years: Tater tots make everything better. The smaller ones cook faster and you don't have to turn them.
2
“You matter to me.” Is a beautiful way to express your feelings when a relationship is new.
15, 17, 21
Never follow an “I love you” with a “but...” Instead, follow it with “and...” or “that’s why...” Remember this when they’re young, teach it to them when they’re older.
10, 20
Think about God as the driver of our car or the pilot of a plane- He gets us through the storm, he shows us and encourages us to enjoy the beauty of the scenery. But all the while He keeps us with him. He doesn’t cause the storms, He gets us through them. We can trust in his goodness and wisdom even when the conditions are really scary.
5, 12
Change always brings feelings of unease. It’s easy to confuse that feeling of unease with the feeling that something must be wrong. Give yourself time to adjust before deciding if a new thing is bad..
14, 18, 21
When you meet people in an intimidating situation, like a job interview, etc. An easy trick is to imagine them as they were in kindergarten. (Don't talk to them like they'r 5 year-olds! But relate to them on a human level. We're all human - filled with talents and fears and insecurities. No matter how "important" or "unimportant" our station is.
16-21
You tackled a big project and you're wondering if it will be a success. Ask yourself: "Was I fair?" Was I kind?" " Did I put in the work?" If the answer is yes, then rest well, no matter what the outcome. If the answer is no, go back and fix it.
17
Sometimes fear feels like a signal to get out of there, but being uncomfortable in a new situation is totally normal. Practice sitting in that discomfort and you’ll find it gets easier.
9, 12, 15, 17, 21
"You think your pain and your heartbreak are unprecedented in the history of the world, but then you read." ~ James Baldwin
14, 19