Roll-play confrontational situations so they can practice staying calm, not reacting in situations like road-rage, bullies, being screamed at by a boss or a customer.
"Watch the pennies and the dollars will take care of themselves." - Ben Franklin
This works with money and with other areas: Be faithful in the little things and the bigger things will take care of themselves. For example, if you don't get comfortable with telling little lies then you'll never tell big lies.
Practice road-rage roll playing. People are NUTS! It's hard to imagine how you'll react when someone gets aggressive with you. Let's practice staying calm when someone is shouting and in your face.
People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
When they confide in you or tell you something that makes them so vulnerable u don’t know what to tell them, just sat “I’m so glad you told me.” (You’re not alone, I heard you, I’m here and will stay with you until it’s resolved.) re-ticket yearly.
Everybody emits energy. What sort of energy do you want to put out into the universe? Your thoughts, actions, prayers, struggles, laughter, etc. that’s all you. Your energy is all your own. Spend some time thinking about what kind of aura to want to have.
Be on the lookout for people who are not included and reach out.
There was a girl in my 8th grade class who was pregnant. Nobody talked to her, including me. Looking back, I regret that deeply. How scared and alone she must have been. She could have used a friend. I wish I would have asked her to sit by me at lunch or talked to her about homework or something.
Ask “Is there anything you want to get off your chest?”
Confession is good for the soul! Get in the habit of being a place of support when they screw up. Then when they’re older and REALLY screw up, they know they can trust you to help.
Try to avoid the temptation to reach a conclusion too quickly or cling to it too tightly.” (Paraphrasing James Comey from his book ’A Higher Loyalty,’ which I recommend as a fantastic lesson in leadership - and history, and public service.)
Set up automatic payments so they are initiated on your end, so that you send out money to the bill/ company you’re paying instead of giving them access to take money out of your account.
What does entitlement mean to you?
I think it means the assumption that we are owed something simply by virtue of who we are rather than what we’ve earned.