People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
One of the most difficult things in life will be to embrace difficult and unfamiliar ways in order to grow or heal. But doing so is the only way we can grow or heal. You can do hard things. Breathe deep and take it by moment if you have to.
18, 21
The kindest person in the room may not necessarily be the smartest. But the cruelest person is always the dumbest.
10, 15, 21
Share a few of our most embarrassing moments. Teach them it’s okay to laugh at yourself and even when you’re mortified in the moment being embarrassed isn’t fatal. (And it happens to everyone.)
11
"Discipline is helping a child solve a problem. Punishment is making a child suffer for having a problem. To raise problem solvers, focus on solutions, not retribution.”- L.R KNost
2-15
On grief: CS Lewis said somewhere that it isn’t just that his friend died, it’s that the part of him that only his friend could bring out would never be brought out again.
17, 21
“There’s a hole in the side of a boat. It can’t be fixed, it’s never going away, and you can’t get a new boat. This is your boat. What u have to do is bail water out faster than it’s coming in.” -Aaron Sorkin (Newsroom season 3 episode 6.)
17, 21
Curiosity is life-giving while judgement is soul-sucking. Get curious about yourself and others. Wonder why, try to understand without judging.
12, 16, 20
Stop before you descend too far into the pain. Let yourself be loved. Rest. Eat. Shower. Breath. Sweat. Sing.
10, 11, 12, 14, 16, 19, 21
What does entitlement mean to you? I think it means the assumption that we are owed something simply by virtue of who we are rather than what we’ve earned.
10
Pretty much everything boils down to looking for love, its many forms. Look in good (creative) places. Avoid looking for love in bad (destructive) places.
15, 17, 19, 21
In marriage there will be times or occasions when one of you will be “pilot” and the other “copilot” (depending on skills, abilities, circumstances, etc.) Both pilot and copilot are good! But never be a “passenger” in a relationship.
21
Stuff will happen and you’ll think “I can’t get through this. I can’t go on.” In the moment it really feels that way. But ...You will survive. You’ll find a way. Never give up on yourself. I never will.
17
When baby has prolonged diarrhea and her butt is really sore, mix a concoction of 50/50 Aquafor and Mylanta to use as a diaper cream.
Infant-2
Sometimes you have to put aside how you feel about a person and objectively look at how their actions show how they feel about *you.*
16
Sometimes good people aren’t a good match. It’s better for both of you if you’re honest with yourself and with them.
17, 21
Life isn’t a straight line, it’s so much more complex than that! Good things, bad things, boring or interesting things are all always happening. And always changing. So are you. And that’s good.
17, 21
Major life events such as the birth of a baby, graduations, new job, (lost job) are a big deal. Make a fuss. Take an interest in loved ones’ experiences. Acknowledge their feelings. Express a sincere interest in others (young and old) will profoundly affect your relationships.
15, 19
When you’re trying to make a positive change and you get sidetracked- don’t fret. Get right back to it as soon as possible. If you backslide into a bad habit, or blow your diet, etc. start back eating right with your next meal (not the next year/ month/week or even next day.) It’s not the falling off the wagon that hurts your progress, it’s the STAYING off the wagon. Everyone flubs-up sometimes. Don’t quit striving toward your goal because you slipped up. Get right back to it!!
14, 17, 21
Difficult conversations are…difficult. If you have to deliver bad news, don’t beat around the bush but prepare them for what’s coming rather than just blurting it out. “I have some news that’s going to be difficult to hear…” Or “Is this a good time to talk?” Those are just a couple examples, but many more are available. Look it up or ask people who routinely have to give bad news.
20