People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Long before I was old enough to decide what I wanted my life to be about, I was set on a path of other’s choosing: marriage, kids, Catholic. I took that assignment to heart. Focused like a laser beam. Ironically, I believe that it’s because marriage and a conventional family was my prime directive that I ended up becoming roadkill on that path. My point is twofold: don’t let me or anyone else tell you what your life should look like. Maybe college isn’t for you, maybe marriage isn’t something that appeals to you, maybe it is! Keep exploring until you find a direction that fits your own values and priorities. As long as you’re paying your bills and you’re not hurting anyone including yourself, knock yourself out! Go wild! Do whatever feels right. And if you don’t know where you want to be, go where you’re needed to start with. I love you forever no matter what you do.
17, 21
Challenge yourself every day, in one way or another. Mentally (read!) Is there any room for growth in an area you are struggling with? physically (take your pick but never take stupid risks with your safety), emotionally (allow yourself to be vulnerable. Apologize.), spiritually (pray/meditate/ fast.)
13, 17, 21
When you’re in a disagreement with someone or feel you’ve been wronged, it’s helpful to remember who the other person is. Are they someone of integrity? (If they’re your friend I bet they are.) Remember then, that even though they may have done something to hurt you, they were likely believed their actions were doing (or at least trying to do) the right thing. People sometimes get it wrong. Or they don’t have all the facts. Or their mind is just somewhere else. The pain you may feel from a perceived slight is probably not intentional, but even if it is, try to forgive and let it go. We’re all just doing the best we can.
16, 21
Never make someone feel bad for liking something. Not your kids, your friends or colleagues. Joy is a beautiful thing. Cherish it in yourself and in others.
8, 9, 12
Beware that when you’re first exposed to a new thing: a car, a college tour, house, etc. you will feel AMAZING and totally seduced by the shiny newness. Be cool. Remember that glitters is not gold. Things don’t need to be perfect and even if the house is it doesn’t mean life will be.
15, 18, 21
It's natural to avoid change. Try to learn to accept change, embrace it if you can! Change is good. :)
15
The things we invite to protect us take their job seriously. They will not abandon the watch without a fight to the death. So be careful, very careful about what u invite as armor. Please don’t place your trust in drugs, alcohol, food, gambling, working, disconnecting, etc. Put your trust in that which is creative, honest, loving, beautiful, interesting, inspiring, challenging or peaceful. These things make much better bodyguards, and they will never turn on you.
13, 16, 20
Discuss the concept that “It’s not always about you.” Some days need to be about supporting someone else in their joy - or sorrow. Your needs take a backseat.
11, 14, 17
People will always have complicated feelings about the people they once loved. We’re human beings, we can’t expect emotions to be like an on/off switch. Complicated feelings/mixed emotions regarding an ex is to be expected. What’s important is what they decide.
17, 21
Grandpa always said everything boils down to how you treat people. Always treating people with kindness and respect is the most important lesson he wanted to get across to us.
12-21
Ask them to think of foods that taste good and also foods that make them feel good. Involve them in lunchbox decisions, dinner planning and prep, etc. so they’re empowered by their food habits.
6-9
Depression can look a lot like a bad attitude. Try reacting to his chronic edginess with “Sounds like you’re in pain. You can come to me about anything, any time.”
15
One of the best doctors I ever worked with started his day by walking through the office and saying “good morning” to everyone. He’d do the same before he left at the end of the day, just making sure everyone was ok, to call him if they needed anything, etc. I don’t know what your career will be but if you’re in a position to do so, I hope you’ll adopt this habit.
21
No one knows what they’re doing. Just be kind and brave and curious. You don’t have to have it figured out.
17
Instead of focusing on finding love, focus on DOING what you love. When you're thriving and in your element Love will find YOU. Besides, love isn't just about finding the right person it's about being the right person.
17-19
“You matter to me.” Is a beautiful way to express your feelings when a relationship is new.
15, 17, 21
Cotillion and other social clubs abound in our area. They usually start around 5th or 6th grade. start looking into what might be a good fit. Lay the ground work that they will attend.
1Infant-12
We can learn, we can evolve. Let yourself be moved by the spirit. More beauty, more service, more humanity, deeper (or questioned) faith, more love. Always more love. That’s the best I can hope for: that you live a life full of love.
21
Practice being okay with someone misunderstanding you. Not everyone is going to “get” you. That’s okay.
14, 19, 21