When you feel hopeless that’s when you know it’s time to seek help. It’s a red flag in someone’s demeanor. Notify parents if you notice this feeling of deep despair in yourself or someone you know. Help really does help.
Being well-read is better (and cheaper) than an advanced degree, especially for broader education. Stay curious and read!! Fiction, non-fiction, biographies ...
That little space between stimulus and response...that’s all the control we get. That space is ours to do with. That space is fertile ground for addiction, for faith, for peace or pain. When the sh*t hits the fan, resist the urge to run away from the pain. Trying to dull it will only make it grow deeper roots.
When they confide in you or tell you something that makes them so vulnerable u don’t know what to tell them, just sat “I’m so glad you told me.” (You’re not alone, I heard you, I’m here and will stay with you until it’s resolved.) re-ticket yearly.
People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.