People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
The next world is perfect and permanent. This world is neither, so save yourself the stress of trying to make things perfect (house, job, body, relationships, bank account, etc.) Embrace the impermanence by cherishing the good times. Know that the bad times won’t last. Remember that you are loved very much, and that God will shower you with the grace you need to handle whatever this imperfect life throws at you.
21
Look for examples of people who have dealt with loss without giving in to bitterness. What do they have in common?
17
I love the quote “The call towards authenticity is sacred” by Paula S. Williams I think it means that a few things: Being called. We are called by something higher to grow and stretch, to evolve. That evolution is a journey that should be undertaken with humility, compassion and love. To impede one’s quest to be authentic, be it our own or another’s, is a grave injustice and should be avoided at all cost.
13, 15, 21
Put your purse, (wallet,bag, phone, or shoe) in the backseat with the baby. Unattended babies die every day and it’s my worst nightmare.
Infant-3, 21
When something is upsetting you...Name it...Take a deep breath...Imagine holding it gently in your hands. (This is a reminder to use this visualization myself and to teach it to you. I want to give you as many tools as I can to help you learn to cope with negative emotions in a healthy way.)
9-11
Getting your drivers license will depend not only on government requirements (age, passing tests, etc.) but also maturity and trustworthiness.
14
It’s possible (even common) to feel conflicting emotions simultaneously. You can be glad you’re not with a girl and still be jealous if she finds a new love. You can be glad you’ve moved on and still miss what once was. You can be sad that something happened and grateful for something that came of it. Humans are complex. Two or more conflicting thoughts can exist in our heads at once. It’s not a betrayal or a character flaw.
17
Encourage creativity, science and engineering: Make a craft station / work bench for projects. Fill it with all kinds of art supplies, engineering kits, tools, pegboard, etc. Stock safety equipment like goggles and make sure the area has good lighting. Lots of ideas on Pinterest, etc.
8
Your spouse will be absolutely unbearable roughly 10% of the time. So will you be, by the way. Give grace. Receive it too. Also, physical distance helps, even for a few hours.
21
Change “I need to” to “this matters because”. Instead of “I need to walk the dog” say “it matters that I walk the dog because he needs exercise and to check p-mail.” (Helps!)
8, 11, 16, 21
Two years after Trump lost re-election I still struggle to understand how anyone could support him, to say nothing of work for him. But then it came to me: being close to power is intoxicating. It makes people feel important and accepted, which are things very few of us ever, though we all long to, feel. I recalled how very much I longed for this type of acceptance for most of my career. I *loved* being included in meetings with the CEO. I loved having a access and influence. It was so validating, so satisfying! Looking back I’m embarrassed, even ashamed about how much of a fan girl I was. (Don’t get me wrong! Ambition and drive are good things! But I was more concerned with being perceived as important than I was in substance or actual effort.) All this to say, be mindful of the lure of being in the “it” group. We all crave the acceptance and approval. There’s nothing wrong with wanting a seat at the table, just pay more attention to be table than the seat. If you had a chance to work in the Whitehouse for Donald Trump, would you? Would you trade your values for power?
15, 21
Great article on how to explain that bodies AND brains are undergoing rapid changes during adolescence. Re-read and then chat! https://www.upworthy.com/amp/this-mother-s-description-of-her-tween-son-s-brain-is-a-must-read-for-all-parents?c=ufb1
10
Look into going to college abroad. Research international universities. Spain, Netherlands, etc.
15, 16
Super good-looking people often don’t develop good people skills because they’ve been able to get by on their looks. Listen! Beauty fades. Get curious about people who don’t necessarily catch your eye right away.
16, 19, 21
A friend of mine lost her son in a horrible accident. She wrote “I don’t believe God caused this but I do believe he can redeem it.” That has stayed with me for years. God doesn’t cause suffering... He showers those who suffer with his grace.
18
Great article about teaching young kids how to do better than “I’m sorry” when they’ve caused another child pain. https://offspring.lifehacker.com/what-to-say-to-little-kids-instead-of-say-sorry-1819288365?fbclid=IwAR0bKgo60isKj6a5D2s3cs1leWCIyK9TXTBK62upV9U1S_bR0otfJndwg_k
3, 8
Don’t get discouraged in how slow change comes. Keep fighting for good. Some people will say it’s naive but they’re wrong. Every good thing we have in America is the result of good people fighting a seemingly impossible fight.
16, 21
With toddlers (or teens), first acknowledge the emotion. Then deal with the behavior. Validate their feelings. Once everyone is calm, address the behavior and discuss consequences if appropriate.
2, 13, 17
“Success is liking who you are, liking what you do, and liking how you do it.” - Maya Angelou
13, 15, 21
No absolute restrictions on food but stress that some foods are “party food.” Chips, for example. (I love potato chips!)
4
One of the funny/sensitive things about puberty is that kids can be the same age chronologically while being wildly varied in terms of development. Kid might be 6 feet tall in seventh grade or be a senior in high school and still not shaving. Everyone is self conscious, praying to avoid embarrassment. It’s all just part of growing up. Be kind to yourself and to your equally mortified peers.
11, 12, 13
Professor Scott Galloway’s advice: Paraphrasing his standard wedding toast: “1. Express affection and desire. Everyone wants to be wanted. It’s healthy and it is part of what makes your relationship singular. 2. Never let your wife / girlfriend be hungry or cold. Two thirds of the really awful arguments you’ll have it’s because someone is hungry or cold. Carry blankets and protein bars. (You’re welcome.) 3. Don’t keep score. Decide what kind of friend / son / daughter / spouse / employee / human being you want to be, and practice being that. Put the scorecard away.”
21