People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
I don’t remember much about my grandmother (Marie) but I recall her hands. Her ring fingers had a funny curve to them, bowed in a little at the top.
My ring fingers do the same thing. I think of her every time I notice it.
There’s a lot of virtue to the “Let them” theory of parenting. It’s their life. Drop out of school? Not what I would want, but as long as I’ve had my say, the decision is theirs to make. The mess will be theirs too, but that’s just life. Stop trying to control everyone and everything. Give yourself and everyone else a break and as long as it’s nothing harmful, let them. Don’t try to bend them to your will, and keep your opinions to yourself.
I’m not a tattoo person but I don’t rule it out entirely. Here’s my opinion about tattoos: I’m cool with anything you would do if you were the only person on earth. Not to gain attention, acceptance or affection. Not for the approval of anyone else. No performative tattoos, okay?
Institute a “Wall of Fame” for accomplishments and victories, big and small. AND a “Wall of Shame” for minor infractions such as not changing the toilet paper roll, etc. We have to be willing to put ourselves on the wall of shame too - and that’s the lesson: We all make mistakes but we own up to them, fix them if possible and learn from them always. Also good fun. Start our with actual paper version but transition to a shared iCloud album to post wall of shame pics once they are old enough for phones. Maybe even continue through adulthood if they “shame” themselves!
Addiction is when you can’t get through the day without something. It’s not that you need to feel high, it’s that you can’t live without what gets you high. Humans are all wired to be at risk for addiction
Honesty without kindness is brutality. Kindness without honesty is manipulation. (That said, when anyone asks if that outfit makes them look fat, the answer is “you look perfect.”)
Talk about how to be a good houseguest: Always bring something (food, wine, gift, etc) Make your bed, keep area clean. Enthusiastically accept your host’s hospitality but don’t make extra work for them. Contribute and pitch in where u can. Send a thank you note - or at very least, an email!
Ask smart questions. More importantly, ask stupid questions! So many people are afraid of looking stupid that they totally fake understanding. Even in the very highest levels of career and society. Ask basic questions if something doesn’t make sense. Start at a kindergarten level understanding of a concept then build on it.