People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
I don’t buy Mallomars. But Santa does. Another Christmas stocking tradition is chicken flickin. Rubber chickens you shoot like rubber bands.
5, 21
Remember the tool of “Yes. But first...” Kids ask for things they want ALL DAY. To avoid saying”no” all day, (and avoid tantrums) don’t say no. Little One doesn’t touch her dinner except for the applesauce. Then she asks “Mommy can I have more applesauce?” Tell her “Yes!” “After you finish your meat and vegetables.”
2
Reinforce this at every opportunity: “You matter.” Kids respond to this message deeply, whether it comes from a positive source (parents/teacher/coach) or people who are only trying to exploit them.
2-18
"Discipline is helping a child solve a problem. Punishment is making a child suffer for having a problem. To raise problem solvers, focus on solutions, not retribution.”- L.R KNost
2-15
People always say “Be yourself.” That’s good advice but really what does it mean? I think it’s easier to explain what it DOESN’T mean: When you’re being yourself you’re not pretending to be interested in something or someone you’re not. You’re not doing something just to please someone else (or just to tick them off.) You’re not wearing anything that makes you feel uncomfortable. You’re not pretending to have fun when you’re not having fun. You’re not trying to impress anyone. You’re not trying to fade into the background. You’re not trying to change anything about yourself or someone else. I think that’s a good start. What does “being yourself” mean to you?
11-14, 18, 21
We all have dark thoughts and moods every once in a while. That’s part of being human. But any sustained ideation or inclination to hurt yourself or someone else is a red flag and needs mental health intervention.
12, 14, 17, 21
Struggle is just part of the process. It doesn’t mean you’re doing it wrong or you’re dumb. It’s a key element of how we all learn.
11
Inevitably you will make mistakes in your career. Someone will dress you down for it. It stings. But they are doing you a favor. Thank them for it. We all have to learn, and we can’t do that if our pride gets in the way. Be humble and accept constructive criticism.
16, 21
I love the quote “The call towards authenticity is sacred” by Paula S. Williams I think it means that a few things: Being called. We are called by something higher to grow and stretch, to evolve. That evolution is a journey that should be undertaken with humility, compassion and love. To impede one’s quest to be authentic, be it our own or another’s, is a grave injustice and should be avoided at all cost.
13-17, 21
Not all babies are born healthy. There’s grief over that, a painful letting go of hopes and expectations, but eventually parents begin to dream different dreams for their baby. You have it within you to love deeply
21
If you’re going to be wrong about someone, let it be because you believed the best of them. (Give people the benefit of the doubt.) put it this way— I’d rather be wrong about my husband being a moral person who would never cheat, then come to find out he had done, than I would like to be wrong about him being a horrible person only to find out later he was faithful all along.
20, 21
Help him write a letter to someone in power if he has a question or concern about something he sees going on in the world.
7-11
Start saving for retirement with your very first paycheck. Put away the MAX, you’ll never miss it. If the company doesn’t offer 401k then we’ll open a Roth IRA.
18
Conflict resolution tip: Are we talking about how we got here, or how we get out of here? Because those are two entirely different conversations.
14, 16, 20
Shirts and pants don't go into the laundry inside-out. From now on, they will be responsible for turning their laundry right-side-out. Will help instill that laundry is not done by the laundry fairy.
4
Journal! I forget who said it but it’s so true: we don’t know how we think until we see what we say. Talking into a voice memo app or writing in a journal will help you process and grow.
13, 15, 19, 21
One of the most difficult things in life will be to embrace difficult and unfamiliar ways in order to grow or heal. But doing so is the only way we can grow or heal. You can do hard things. Breathe deep and take it by moment if you have to.
18, 21
When the child is feeling upset or out of control, that is not the time to teach a lesson. Share your calm, be a safe place for them. When they’re feeling better, THEN teach the lesson.
1, 2, 3, 4