People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Practice road-rage roll playing. People are NUTS! It's hard to imagine how you'll react when someone gets aggressive with you. Let's practice staying calm when someone is shouting and in your face.
15-17
For a bad cut / gash, use a rolled up washcloth or hand towel to apply pressure until you can get to an ER. If you have to drive yourself or need your hands free, secure the towel in place with duct tape.
18
If you want people to believe you, trust you and be able to depend on you, then you must have integrity. Integrity means that you tell the truth, don’t deceive or cheat, you keep your word and you pitch in to help with little things and big things without having to be asked. Who are the people you know who have integrity? Do you want to be a man of integrity?
13, 17
People learn all sorts of different ways. I found I learn best by repetition (drills) especially true for skills. And by listening for studying. Recording my lectures in college made a huge difference in my ability to learn and retain material. Let’s find what works for you.
14, 17
Overflowing toilet 101: Teach how to turn off the water valve and how to plunge. From now on, you break it, you fix it.
11
Give books. Inscribe them. Just a line or two can turn a good book into a treasure. Great for any occasion.
17
Sometimes there’s nothing else to do with the pain except to use it to build a new life.
13. 17, 19, 21
You don’t have to keep it together. Let the tears come. Feel the loss. The big feelings never last long, they are a storm you can weather. Then the sky is brighter afterwards. Grief is medicine when expressed, poison when suppressed.
19, 21
Focus on being interesting (and genuinely interested) rather than focusing on being popular.
11, 13, 17, 21
Floss!!! All kinds of health benefits including decreased risk for heart disease and diabetes. Plus you get to keep your teeth. It's a no-brainer.
14, 18, 21
Let your toddler brush your teeth. Goes a long way to them letting you brush theirs and it gives them a sense of autonomy and control.
2,3,4
Resource: the website Ask, Listen and Learn has great material about how to start a conversation about the dangers of under-age drinking. asklistenlearn.org
9
Watch film “Radio” (2003) and talk about being brave. Teach them that doing what’s right takes courage.
8
I’m going to start you in Mathnasium or some other STEM (math) activity. Not because I want u to score high on your SAT but because I want You to be confident in your math skills you will use it every day and it will come in handy no matter what you choose to do for a living
7
“If you want to be beautiful, make beautiful choices.” - (Greek philosopher whose name I can’t remember.)
10, 13, 17, 21
Just fill ‘em with love. Every other parenting mistake or deficit can be fixed, but if a child grows up thinking it’s not loved and doesn’t have a place in this world, that is a recipe for permanent and painful damage. Not necessarily “spoil” them, but cut them slack as often as possible. Just love ‘em up.
Infant-21