People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Use timers to motivate and structure. "Better have your jammies on and teeth brushed by the time the timer goes off!" Using a simple timer helps things not drag on and on.
2-5
Remember this: “It’s not always about you.” It’s a natural tendency to take things personally- someone’s bad mood, or not paying attention to you, or not calling, etc. But most times when we see people acting shy/aloof/crabby or mean - it has nothing to do with us and everything to do with them, and what they’re experiencing. Try (a) not to take things personally and (b) to have compassion for people, who are all going through something.
12, 16, 20
Screw “achievement.” Do things you enjoy, share experiences that expand your capacity for joy and compassion. It doesn’t matter if you’re any good, it just matters that you’re in your groove.
16, 21
Let go of things that aren’t good for you. Anger, fear, prejudice, obsession, grudges, snark, etc.
16, 21
Toddler years: Tater tots make everything better. The smaller ones cook faster and you don't have to turn them.
2
Keep in mind the human tendency (rightly or wrongly) to think “how it ends is how it was”. Could be a work shift, a class, a relationship, etc. try to end on a good note.
16, 21
I wish you had known my father he was such a good man gentle and loving. One early memory I have of him is that one night in our neighborhood I was hit by a bike - a boy was riding his bike and road up on the sidewalk and ran right into me. The bike hit me in the face with the handlebars and I was knocked down before I knew what happened. My father scooped me up and carried me back home. I was crying the whole time. the funny thing is I don't remember the pain, but I very clearly remember being in his arms and hearing the clip clop clip clop of his shoes. It was an after dinner walk - he was still in his suit from work and he had his loafers on and made a clip clop on the sidewalk I will never forget the feeling of being carried in his arms as he hurried back to the house to take care of me. I was in pain but I knew I would be OK. I miss him very much and I wish you knew him.
15
If it’s the right thing, if something needs to be done… Make yourself do it. You’re never going to “feel like it.” Practice daily with things big and / or small without complaining.
9, 12, 15, 21
Play to win but play fair. Be a gracious winner. Someone has to lose. Sometimes it will be you. Don’t whine.
10
Pay attention to what people do and what they say. Try to look past their appearance. This is especially true for women, who are almost always judged primarily on the way they look.
12, 15, 19
Kindness Confidence = Popular (Be kind to everyone, paying no attention to social status, age, looks, money or disability.) Be confident: Know that you are enough. You’ll never be perfect but no one else is either. When you mess up it’s not the end of the world- laugh at yourself when possible. Learn from failures. Don’t fake interest in people or things that don’t fill you up. Be who you are! People gravitate towards kindness and confidence
12
Opioids are highly addictive. If possible, stay away from them entirely and definitely not for more than 2-3 days. Manage pain with NSAIDS or Tylenol.
16, 18, 21
Key to a happy marriage: each of you must love and support the person in front of them. Not the person you married or the person you hope they will grow into. We all change and grow. Not all of it is for the better, especially our looks ha ha. We shouldn’t make our spouse feel obligated to stay the same person they were when we fell in love with them. In marriage as in business as in life: If you’re not growing you’re dying.
21