People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
I promise I will never snoop. No matter how curious I am, I will not violate your privacy. But if I ever think you may be in danger I will break any promise and any law I have to in order to keep you safe.
10, 12, 14, 15
Teach them what to do if they hit an animal while driving on the road. (First find out what you’re supposed to do, THEN teach them.)
16
Bedtime often goes to sh*t in a hurry because kids are tired and parents are out of patience. Be kind. If your kids are anything like you, they’ll need extra tenderness at bedtime: cuddles, soft words, prayers. Forgiveness for the ridiculous tantrums over silly stuff. Take pity on them, their little bodies are tired and they haven’t learned how to function on empty.
1-4
Say it early and repeat it often, so that it sinks way down deep: There is nothing you could do to make me stop loving you. No mistake, no failure, no decision, nothing. There is no hole so deep that if you fell into it I wouldn’t climb down to help you out of. I love you no matter what.
7
Let's all go on a "complaining diet." See how long we can go without a complaint for a weekend. Repeat often.
9-15
Zoom out! Perspective is your friend. At certain times in our lives we have the focus turned up so high that we don’t see beyond ourselves. (Adolescence is one of those times, totally natural.) Zoom out. You’ll feel better.
13, 15, 17, 21
“Great minds discuss ideas. Average minds discuss events. Small minds discuss people.” - Eleanor Roosevelt
13, 19
Actions have consequences- so does inaction. Avoiding a problem or decision is not an effective solution.
18
They’re not rejecting you, they’re just becoming who they are. Give them some space.
12, 13, 14, 15, 16, 17
“Those who cannot change their mind cannot change anything.” -George Bernard Shaw...... As you live and love and learn, your views will evolve. It takes courage to grow.
16
A Morning Offering by _____ (Excerpt) ...May my mind come alive today To the invisible geography That invites me to new frontiers, To break the dead shell of yesterdays, To risk being disturbed and changed. May I have the courage today To live the life that I would love, To postpone my dream no longer But do at last what I came here for And waste my heart on fear no more.“
19
Don’t have a clue? (Relationships / career / character, etc.) The solutions can be found in books. READ! Novels, biographies, history, religion, humor, politics, finance, sports, and whatever sparks your interests at the moment!) You’ll learn about the world, and you’ll learn about yourself. READ!!!! (or listen!)
12, 15, 18, 20
If you witness a moment of vulnerability in someone, keep it to yourself. Be respectful of people's dignity.
14-18
“You don’t emerge from $@!#% empty-handed” a friend once told me. Even the worst periods of your life will bring gifts. Be thankful for those gifts, and enjoy them.
19
Keep difficult conversations brief. Under ten minutes then table it so everyone can process.
13, 14, 16. 19, 21
Spend time with people you admire, in person and biographies, documentaries, novels and movies.
14-17, 21
My favorite version of myself is when I’m not worried about what others think of me. I
11, 13, 15, 17, 21
"Make yourself proud." Teach them to take pride in themselves - in their work, their behavior. Everything from a 3 year-old making her bed to a 10 year-old's homework. If they learn to keep going until they're satisfied it's done well, they won't need us to keep after them.
4
So what you can. If you’re overwhelmed or depressed, and I can’t get it together to brush your teeth, rinse with water. Tomorrow, rinse with mouthwash. In a few days, brush without bothering to put toothpaste on the brush. This is a pretty extreme example but u get the picture. If you can’t do a load of laundry, just pick up the clothes into a pile. Tomorrow separate the pile. If you can’t face doing a full leg day at the gym, do one rep. Just do what you can, and eventually you will get up to speed. Give yourself grace, my love.
15, 17, 21
When you’re in a disagreement with someone or feel you’ve been wronged, it’s helpful to remember who the other person is. Are they someone of integrity? (If they’re your friend I bet they are.) Remember then, that even though they may have done something to hurt you, they were likely believed their actions were doing (or at least trying to do) the right thing. People sometimes get it wrong. Or they don’t have all the facts. Or their mind is just somewhere else. The pain you may feel from a perceived slight is probably not intentional, but even if it is, try to forgive and let it go. We’re all just doing the best we can.
16, 21
“You matter to me.” Is a beautiful way to express your feelings when a relationship is new.
15, 17, 21
Cindy Otis, former CIA analyst offers great advice for dealing with the overwhelming onslaught of scary world news: Here are several risks to being overloaded with disturbing/negative content. ✔️ Complacency - becoming so used to the deluge that it all starts to seem normal. ✔️ Paralysis - that is, being so overwhelmed, you can't figure out what to do/how to move forward. ✔️ Crisis perspective - you get trapped in the Breaking News cycle where everything seems like a potentially world-ending crisis to you. ✔️ Depression/PTSD - you don't have to be on the frontline of a war have either/both. Disturbing content is absolutely a trigger. There are also serious physical consequences to living a negative content overloaded life. I had a colleague who didn't know he had stage 4 brain cancer because the symptoms were the same as our very stressful careers--exhaustion, random fevers, stress, and dizziness. So, what do you do? First, I strongly urge you not to ignore the news/current events. Ignorance is one reason we have this society. It won't make the problems go away & contributes nothing to their solving. Now that that's established, here's how to make it easier to handle: 1. TAKE ACTION. Volunteer for a food pantry, canvass for a political candidate, donate to a NGO, visit a sick friend. Seriously. Service of some kind in your community lets you be part of SOLUTIONS. You will see RESULTS when otherwise you'd feel helpless. 2. Conversely, for those who may take tip #1 to the extreme--know that you alone can't save the world. Accept your limits. You aren't a 7/11. You can't always be open. At the end of every day when I reached my limit, I silently told myself, "I've done what I can today." (Note: Repeating that to myself did not stop me from feeling like I could have done more most days. But it was important to tell myself anyway because I am human. We are human. It's good we *feel* things.) 3. RESEARCH BEFORE PANICKING. Easier said than done, but everything will seem like crisis/earth-ending if you don’t know what has/hasn't happened before. If it has happened before, it's can be hugely comforting to know how it was resolved and/or what might happen next. (9/) 4. GET UP & MOVE. Put the phone away, turn off the TV, log out of Twitter. Go for a walk, sit outside, get some coffee, call a friend. CIA is full of ppl walking the building with a colleague/friend. There's a reason. Our brains & bodies need breaks from stressful content. (10/) 5. SET RULES. Because of my work at CIA, I had a rule--I only read fiction at home. I had enough reality at work. In the civilian world, I set blocks of time each day where I turn everything off--no news or social media. Let yourself recharge so you can keep fighting later. (11/) 6. AVOID DARK HOLES. (I'm sure there's a joke to be made about that.) It's easy to get sucked into the swirl of bad news. You watch a gruesome YouTube video and the next one is all queued up to play right after it. Focus on one issue at a time. Deal w/ it before moving on. (12/) 7. YOU NEED FUN. When there is suffering, war, despair, etc. around you, it's easy to feel guilty when you have fun, feel happy, have a good meal with friends. You NEED these things. You will be better able to do good in the world if you let yourself have these things. (13/) 8. TALK TO SOMEONE. Often, we curl inward socially when overwhelmed w/ negative content. It's a means of protection. One of the great things at CIA was that everyone else knew what you were going through. Whether it's therapy or talking to your person, talking helps.
18