People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
Roll-play confrontational situations so they can practice staying calm, not reacting in situations like road-rage, bullies, being screamed at by a boss or a customer.
My biggest regret is wasting my energy on people who didn’t think much of me. You can’t make someone love you. It’s a mystery what brings people together. You didn’t do anything wrong, you just need to let go and spend your light on people who bask in it.
People always say “Be yourself.” That’s good advice but really what does it mean? I think it’s easier to explain what it DOESN’T mean:
When you’re being yourself you’re not pretending to be interested in something or someone you’re not.
You’re not doing something just to please someone else (or just to tick them off.) You’re not wearing anything that makes you feel uncomfortable. You’re not pretending to have fun when you’re not having fun. You’re not trying to impress anyone. You’re not trying to fade into the background. You’re not trying to change anything about yourself or someone else.
I think that’s a good start. What does “being yourself” mean to you?
“There’s a hole in the side of a boat.
It can’t be fixed, it’s never going away, and you can’t get a new boat.
This is your boat.
What u have to do is bail water out faster than it’s coming in.”
-Aaron Sorkin (Newsroom season 3 episode 6.)
There's an old saying that goes something like "Don't focus on how big your problems are, focus instead on how big your God is." On a certain level, that's way too simple, even trite. But without discounting the real pain you might be experiencing in a moment of crisis, I encourage you to embrace that sentiment. You can't forget about the problem, but you can change your focus, and decide to cling to the goodness of the Lord.
Share a few of our most embarrassing moments.
Teach them it’s okay to laugh at yourself and even when you’re mortified in the moment being embarrassed isn’t fatal. (And it happens to everyone.)
In 2024 there’s a medical test to screen for cancer that involves collecting one’s poo and sending it off to the lab. They just called me to tell me they canceled my test due to a clerical error on the order. I was so mad. The thought of doing that poo test again was freaking me out. Why didn’t the flunky who handles the specimens call before they pitched it? Then it dawned on me: it’s someone’s *job* to process poo specimens. Probably hundreds a day. It’s okay they didn’t stop to call and straighten out my test.perspective!!
“A lot” is two words. (You wouldn’t write abunch as one word.)
“Its” is a pronoun like his or hers (you wouldn’t write her’s) The contraction “it’s” ONLY means “it is.”
They’re / there / their
I think the term “find myself” simply means figuring out how much of what you do/think/want/believe/care about/ feel is there because some parents, siblings, family — or institutions — or ad campaigns — or political party, or whatever put it there and fed it, vs. how much ch of all that you present to the world and to yourself, is genuine…The good, the bad, and the ugly? (Go find yourself! Tell the rest of us to F off!) xoxo
Zero-cost method to reaching your goals (academic, career, fitness and health): Get up an hour earlier.
You’ll be amazed how much you can get done and how “on top of it” you feel.
“1883” Season 1 episode 6 has one of my favorite scenes about grief. “When you love someone you trade souls with them. Part of them lives in you and part of you lives with them. When they die, part of you dies with them. But a part of them lives in you.” Beautiful thought.