Some books you loved when you were a toddler: Alexander and the Terrible, Horrible, No Good, Very Bad Day, Horton Hatches an Egg, Room on the Broom, Gruffalo.
There are always blessings hidden within heartbreak: a friend you would never have met otherwise, an opportunity that would never have come up, an experience, an encounter, a promotion, etc. Always look for the blessings.
You are always responsible for how you act, no matter what you’re feeling. (Or whether you’re drunk or in any way impaired.)
Hammer this point home for the next 10 years!
Venting is crucial but not always appropriate. Make sure you’re in the right place (no chance whatsoever of being overheard), the right time (take care of business first) and that the person you’re unloading on has the mental bandwidth to listen to you vent your emotions. Avoid interrupting if they’re busy, or not in a good headspace. You’ll know this because you asked.
If they’re not doing anything dangerous, illegal or immoral, let them be. Give them space and independence. (Just first define dangerous/ illegal/ immoral. Then remind them that you are here and would love to hear about anything they want to share.)
“When it comes to consequences, don’t speak what you won’t serve.” Meaning don’t threaten any punishment you’re not willing to enforce. This is helpful in terms of teaching the child a lesson and also an important lesson in not shooting yourself in the foot. (I took away your tv one day you were home on a snow day. Bad idea. That punishment was against my own interest! I got no work done.
I wish you had known my father he was such a good man gentle and loving. One early memory I have of him is that one night in our neighborhood I was hit by a bike - a boy was riding his bike and road up on the sidewalk and ran right into me. The bike hit me in the face with the handlebars and I was knocked down before I knew what happened. My father scooped me up and carried me back home. I was crying the whole time. the funny thing is I don't remember the pain, but I very clearly remember being in his arms and hearing the clip clop clip clop of his shoes. It was an after dinner walk - he was still in his suit from work and he had his loafers on and made a clip clop on the sidewalk I will never forget the feeling of being carried in his arms as he hurried back to the house to take care of me. I was in pain but I knew I would be OK.
I miss him very much and I wish you knew him.
Practice people skills: Firm handshake, introducing yourself, being courteous when encountering / being on receiving end of someone’s rude behavior, offering your seat (never sit while someone with gray hair, pregnant belly, any sort of injury or really anyone who is older or who works harder is standing.)
Speaking truth to power is important but should be done carefully. Before you speak remember this: Is there anything self-serving, mean-spirited, or ego-driven? If you’re sure your feedback isn’t tinged with those things, then I’d say you can be comfortable telling it like it is. Note: when you’re young (less than 30) WAIT to be asked before you spill your guts! Always be kind, professional and consider what you want to say carefully.
People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
Two years after Trump lost re-election I still struggle to understand how anyone could support him, to say nothing of work for him. But then it came to me: being close to power is intoxicating. It makes people feel important and accepted, which are things very few of us ever, though we all long to, feel. I recalled how very much I longed for this type of acceptance for most of my career. I *loved* being included in meetings with the CEO. I loved having a access and influence. It was so validating, so satisfying! Looking back I’m embarrassed, even ashamed about how much of a fan girl I was. (Don’t get me wrong! Ambition and drive are good things! But I was more concerned with being perceived as important than I was in substance or actual effort.) All this to say, be mindful of the lure of being in the “it” group. We all crave the acceptance and approval. There’s nothing wrong with wanting a seat at the table, just pay more attention to be table than the seat. If you had a chance to work in the Whitehouse for Donald Trump, would you? Would you trade your values for power?
Remember this: “It’s not always about you.” It’s a natural tendency to take things personally- someone’s bad mood, or not paying attention to you, or not calling, etc. But most times when we see people acting shy/aloof/crabby or mean - it has nothing to do with us and everything to do with them, and what they’re experiencing.
Try (a) not to take things personally and (b) to have compassion for people, who are all going through something.
Don’t offer them advice until you ask questions: What does a good outcome here look like for you? How much energy are you willing to put into this? Do you feel like you’re being asked to sacrifice a part of who you are if you do this? Is the fear you’re feeling maybe just that initial reaction we all get when something is new and unfamiliar? Stuff like that. Mostly they just need help understanding themselves and encouragement to stay true to themselves.