People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
Keep stories about younger years to tell them later: You used to call yellow “lellow” etc. Ten years from now you think you’ll remember this stuff but you won’t.
What does entitlement mean to you?
I think it means the assumption that we are owed something simply by virtue of who we are rather than what we’ve earned.
Honesty without kindness is brutality. Kindness without honesty is manipulation. (That said, when anyone asks if that outfit makes them look fat, the answer is “you look perfect.”)
Avoid commenting on the number of children someone has (or doesn’t have.) Its none of your business to ask why a couple doesn’t have kids or remark if they announce they’re pregnant with their 7th (other than to say “Congratulations.”)
Long before I was old enough to decide what I wanted my life to be about, I was set on a path of other’s choosing: marriage, kids, Catholic. I took that assignment to heart. Focused like a laser beam. Ironically, I believe that it’s because marriage and a conventional family was my prime directive that I ended up becoming roadkill on that path. My point is twofold: don’t let me or anyone else tell you what your life should look like. Maybe college isn’t for you, maybe marriage isn’t something that appeals to you, maybe it is! Keep exploring until you find a direction that fits your own values and priorities. As long as you’re paying your bills and you’re not hurting anyone including yourself, knock yourself out! Go wild! Do whatever feels right. And if you don’t know where you want to be, go where you’re needed to start with. I love you forever no matter what you do.
Try silence. Just sit with it (problem/feeling/etc.) invite the problem to sit next to you and just be quiet. Five minutes every day for a week or two. Your solution will appear. Stop running and just sit with it.
When you’re in a disagreement with someone or feel you’ve been wronged, it’s helpful to remember who the other person is. Are they someone of integrity? (If they’re your friend I bet they are.)
Remember then, that even though they may have done something to hurt you, they were likely believed their actions were doing (or at least trying to do) the right thing.
People sometimes get it wrong. Or they don’t have all the facts. Or their mind is just somewhere else.
The pain you may feel from a perceived slight is probably not intentional, but even if it is, try to forgive and let it go. We’re all just doing the best we can.
Think about building a career. Take low-paying or no-paying jobs that will give you the experience you need to build it. It's not all about the paycheck, especially when you're young and don't have too many bills to pay.
Great career advice from tv producer Tara Schuster: Be the best at the worst job. You’re a lowly intern, you’re not gonna get asked to sit down with the boss and strategize. But say the boss likes coffee, and the office coffee machine is unreliable. Fix the machine. Keep it in tip-top condition. Make a contribution to the company in small ways, consistent with your level of ability (which at this age is low low low. NO ONE likes a 20-something who thinks he/ she knows it all. Or knows anything really.) Listen, learn, anticipate needs and surpass expectations doing the little things. Be polite, kind, ethical. Be on time (early.) Yes, compete but also help others look good and succeed. NEVER never trash-talk a colleague, client, boss or subordinate. Don’t suck-up either. Mostly just listen, work, make yourself useful wherever you can. And have fun. You’re gonna do great, bunny.
We’re all just so delicate. It’s just our nature. Treat others (and yourself) accordingly. Even/ especially the ones that seem to be tough as nails or sharp as wire. Try not to lose sight of that.
Grandpa was a Marine, though you’d never know it. Slight in build and oh-so gentle natured. But underneath he had a good bit of grit. He never complained. He once told me “You can stand any amount of pain for a little while.” (Basically saying suck it up and hang in there until help arrives.) I’ve never forgotten it.
"Watch the pennies and the dollars will take care of themselves." - Ben Franklin
This works with money and with other areas: Be faithful in the little things and the bigger things will take care of themselves. For example, if you don't get comfortable with telling little lies then you'll never tell big lies.
Check your ego and question your motives. Are you in it for the right reasons or because of how it would look if you weren’t? Do you feel like you need to be a hero or the smartest one in the room? If the answer is yes I would strongly recommend that you get right with yourself.
“People are in your life for a reason, a season or a lifetime. Pain comes when we try to put them in the wrong category.” - random therapist I never met.