People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
One regret I have is how sure I was that I was in the right. Looking back I can see now that there were plenty of times when I was the a-hole. I wish I had been able to be circumspect.
14, 17, 21
A lesson from author Tom Zumba. I hope you’ll never need it: “There is nothing nothing easy about this thing called grief. Nothing. But I ask you to please please please say yes more often than you say no. Say yes to you. To possibility. To hope. To love. To life. To healing. Please choose the light more often than you choose the darkness. Not that there aren't gifts in the darkness. There are. But it's often so much easier to find them the gifts in the light. Do all you can to stay in the light. Please remember that the person you love so so so dearly lived. Don't forget that. He lived. She lived. Here with you. And your relationship continues. Always. Don't be so overwhelmed and paralyzed and pissed off that he died that she died that you spend most of your time focusing on their death. Focus on your life. Together. Say yes as often as you can. Choose light as often as you can. Remember that he lived as often as you can. Don't lose her in the details of her death. This thing called grief is hard hard hard work. But you are stronger than you think. His book is called Permission to Mourn
21
Send them outside with an age-appropriate pair of scissors and have them “give the grass a haircut.” Fine motor skills!
2-4
Don’t get discouraged in how slow change comes. Keep fighting for good. Some people will say it’s naive but they’re wrong. Every good thing we have in America is the result of good people fighting a seemingly impossible fight.
16, 21
One of my favorite scenes in a movie is James Bond with Pierce Brosnan. Bullets are whizzing by him and he just so of gives a mildly annoyed look while focusing on what he’s doing. It’s quintessential cool.
15, 21
Songs hit so much different (better) when you read the lyrics while listening. Headphones help heighten the experience too.
12, 14, 19, 21
You don’t have to go to college, but whether you do or not, I implore you to read. If you’re like me a slow reader, pace yourself but keep at it. Read bestsellers and classics. Fiction, biography, history, art, every damn thing. A big regret of my life is that I never tried to love reading as a kid. Do yourself a favor and carve out time to read every day. Even if’s it’s just a few pages. Your mind will sharpen and your heart will be full and your soul will be fed.
10, 12, 14, 15, 16, 21
We feel best when we create. No amount of food, video games or any self-destructive habits will fill that hole. So why fight it?!? Create something, even if it’s as small as a little sketch or poem. Grow a garden, bake a cake. Start a business! Whatever your beautiful heart desires.
12, 15, 18, 21
From our beautiful Grandma Marie: Go easy on the makeup, get serious about skincare. Don’t skimp, use good-quality products on your face and neck. And remember SUNSCREEN on face, neck and hands every day!
16
What I most want to teach you this year is that you can always trust me. I will always love you, take care of you and never harm you. You may not always like me, but you can always trust me.
1
The version of you that will handle whatever problem comes your way will be born into existence in the moment when it happens. Trust your future self to handle future challenges.
12, 15, 21
Know the difference between an inconvenience and a tragedy. Hint: If it can be fixed with money or effort, it’s probably not a tragedy.
15, 20
Practice road-rage roll playing. People are NUTS! It's hard to imagine how you'll react when someone gets aggressive with you. Let's practice staying calm when someone is shouting and in your face.
15-17
Name a few male celebrities you would feel safe with alone in a room. Keanu Reeves, Jack Black, Barack Obama, to start us off.
11, 13, 15
Just fill ‘em with love. Every other parenting mistake or deficit can be fixed, but if a child grows up thinking it’s not loved and doesn’t have a place in this world, that is a recipe for permanent and painful damage. Not necessarily “spoil” them, but cut them slack as often as possible. Just love ‘em up.
Infant-21
ABC's of video game addiction: Autonomy, Belonging, Control. Try to find ways to developing these things in areas outside of gaming. Games are great, but not at the expense of everything else.
1Infant-13
Get talking. Trade off likes, fears, hopes, dreams, pet peeves, etc. I like... I get mad when... I dream about... It makes me sad when I see... I’m afraid of... I wonder about...
4, 8, 14