People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
It’s so tempting to write someone off, to dismiss them as “less than.” They’re too young or too old to be taken seriously. They speak a different language or have a different skin color. They may be poor, uneducated, disabled or just simply unattractive. RESIST that temptation. Remember that every human being is God’s creation, a masterpiece cloaked in dignity. No matter what they look like or even what they’ve done, everyone you meet is deserving (and in need) of respect. To be humble is to remember this. (Start lesson young, phrased age-appropriately, and reticket yearly. Look for opportunities to discuss.)
You don’t have to keep it together. Let the tears come. Feel the loss. The big feelings never last long, they are a storm you can weather. Then the sky is brighter afterwards. Grief is medicine when expressed, poison when suppressed.
If you’re ever in a situation where you’re worried you might need people to believe you in the future, take contemporaneous notes. Write or record what happened, how you responded. Focus on the facts but don’t ignore your thoughts or feelings, include them in your notes. Date and sign it. Keep it safe.
Never post a pic to social media that you wouldn't want Grandma to see. NEVER send or ask to receive naked pictures.
It's tacky, gross, illegal and not worth it. Even if "everyone does it". It's rude and disrespectful.
Alcohol is a depressant. Never drink to feel better. It will only make things hurt worse and be worse. Only drink in celebration or community. Never to numb. That sh*t is poison. Pure $@!#% juice.
Keep stories about younger years to tell them later: You used to call yellow “lellow” etc. Ten years from now you think you’ll remember this stuff but you won’t.
You're about to come into a ton of energy and strength. It will seem like a lot to manage at first, but you'll get used to it and learn to use it constructively. Push your limits (within reason.) Challenge yourself.
I want to talk about when NOT to join in. Friends are great and feeling like we belong feels so good. But there are times I hope you muster the courage not to go along: Never cause anyone or anything pain in order to be liked. Don't confuse cruelty for humor. Never participate in things that may cause harm to yourself or others.
Can you think of some things you want to make sure you don't go along with?
People always say “Be yourself.” That’s good advice but really what does it mean? I think it’s easier to explain what it DOESN’T mean:
When you’re being yourself you’re not pretending to be interested in something or someone you’re not.
You’re not doing something just to please someone else (or just to tick them off.) You’re not wearing anything that makes you feel uncomfortable. You’re not pretending to have fun when you’re not having fun. You’re not trying to impress anyone. You’re not trying to fade into the background. You’re not trying to change anything about yourself or someone else.
I think that’s a good start. What does “being yourself” mean to you?