People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Have a yearly “review” right before school year. Raise allowance as appropriate. If they want more money, they’ll have to take on more responsibilities.
7-17
When you meet people in an intimidating situation, like a job interview, etc. An easy trick is to imagine them as they were in kindergarten. (Don't talk to them like they'r 5 year-olds! But relate to them on a human level. We're all human - filled with talents and fears and insecurities. No matter how "important" or "unimportant" our station is.
16-21
Your great-great grandmother was a seamstress at Marshall Fields. Her husband was a firefighter in Chicago. The immigrated from County Wexford in Ireland.
10
Your life is way bigger than one relationship. Or one grade, or one job, or one choice, or one event, or one gift. Make room for all of it even when some of it will most certainly hurt.
17
Want a good life? Treat people well. (Including yourself). Be kind and respectful.
11, 12, 13, 14, 15, 16, 19, 21
Family & Home
Character, Education & Self-Reliance
Sports, Health, Safety & Appearance
Arts, Literature & Self Expression
Science, Technology, Skills & General Knowledge
Fun, Adventure & Travel
Faith & Philosophy
Finances
Emotional Development & Mental Health
Nature, Animals & the Environment
Social Justice, Civics & Humanitarianism
Relationships & Career
There’s an art to speaking harsh truths in a delicate way. There’s an art in describing a ridiculous person or thing without being insulting. Mark Twain was a master at it. Read up!
17, 21
Go to minor league baseball games this summer. Better seats, less crowds, easier, cheaper. Great players. Kids won't know the difference.
9-15
Putting up the Christmas tree the weekend or next after Thanksgiving, then watching Polar Express in the glow of the lights. Maybe the smell of gingerbread cookies baking too.
5-9
No matter how smart you are or how much you know, you still don’t know everything. ALWAYS be willing to learn and to change your position when faced with new information or perspective.
15, 20
Don't say anything out loud that you wouldn't want repeated or overheard. Don't email / text, etc. anything that you wouldn't want forwarded.
11-15
Don’t be a mooch! Contribute: To your home, your relationships, your work, your community, your church, your country, the world. Think about how much you get from all these things. It’s so much more from all these things than you could ever pay back, but that doesn’t mean you don’t try. Dig in and contribute wherever you can. Never free-load. That’s not who we are. Be brave and contribute your talent, treasure or whatever you can. Duty and compassion both demand it.
11-18
Everybody emits energy. What sort of energy do you want to put out into the universe? Your thoughts, actions, prayers, struggles, laughter, etc. that’s all you. Your energy is all your own. Spend some time thinking about what kind of aura to want to have.
17
Connect with people however you can, in whatever way feels natural to you: Talk, listen, perform, compete, create, laugh, pray, explore, share your truth, acknowledge the divine in yourself and in everyone you meet.
16, 21
School shootings are a result of blind rage and complete hopelessness. First, ban the f*cking guns. But we need to teach our kids how to handle big emotions. To expect them, how learning to navigate them is like learning to fly an F16. It will be tough, yes but you will learn how to fly expertly, safely, and with your own style and flair.
12-15
“There is no such thing as a “bad kid” - just angry, hurt, tired, scared, confused, impulsive ones expressing their feelings
7, 12
“Vulnerability is not about winning or losing, it’s about showing up and being seen.” -Brene Brown Be vulnerable, that’s where the good stuff lies.
18
That uneasy, uncomfortable or even downright painful feeling you get when you’re faced with something that challenges you ... resist the urge to run away from it. Take a breath and just sit with it for a minute. That feeling you’re feeling is growth. Growth always hurts a little bit. Give yourself a beat to get adjusted before you decide if you want to stay or turn back.
7, 11, 14, 18, 21
ABC's of video game addiction: Autonomy, Belonging, Control. Try to find ways to developing these things in areas outside of gaming. Games are great, but not at the expense of everything else.
1Infant-13