People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Get to know your body, push yourself in terms of strength and endurance. You're stronger than you think. You're growing stronger every day. Your body is amazing and healthy. Take care of it! Enjoy it! Use your amazing strength and energy to do good in the world.
12-16
Never tolerate abuse. But definitely learn how to throw annoying habits and stupid drama in the bucket of the 10% of things you don’t like about being in the relationship. Even the most beautiful stallions poo, everything produces waste. Clean the waste, deal with it as a constant byproduct of life. don’t $@!#% the horse so you don’t have to deal with poo.
17, 21
Yes, you’re beautiful. But that’s not ALL you are. And it isn’t all that’s expected of you. Surely you could “get by” on your looks. Is that what you want for yourself?
10, 15
“You can miss a person every day and still be glad that they’re no longer in your life.” — Oprah Winfrey
19
Make a deal: flying lessons IF he takes dancing lessons. A man has got to know how to dance! In fact, tack on some other prerequisites like good grades and responsible behavior
16
If you’re anything like the rest of your family you will have a lot of opinions -and that’s OK! Just remember a couple of things: First: you have a right to your opinion but you do not have a right to your own facts. facts matter. seek the truth even if i it means you are proven wrong. And second, with regard to opinions ...it’s better to not express them so much if you can help it! You may be the first in the family to get this concept and put it into practice!
13-15
Be sound. Keep fit. Act silly. Enjoy nature. Read books. Love freely. Find purpose. Hate Everton Travel often. Cook passionately Feel content. Antagonise dickheads. Ignore anxieties. Value mates. Celebrate life Be you. Saw his on social media and couldn’t have said it better. Apparently Everton is a soccer team.
15, 19
Most times there isn’t a “right decision.” You make a decision and then it’s up to you to *make* it right.
12, 16, 19, 21
“Pick a problem - any problem,and do something about it. Because to somebody who is hurting, ‘something’ is everything.” -Oprah Winfrey
12-16
It’s okay to feel jealous. Totally normal, totally human. Just never act on jealousy.
12, 14, 16, 19, 21
No dating while unstable. Being responsible for someone’s heart means being prepared to treat them with respect at all times, regardless of whether they make you angry, jealous, annoyed, rejected, humiliated or heartbroken. If (a) you don’t think those things could happen or (b) think there’s a reasonable chance you’d lose your temper, then you’re not ready. And that’s okay! You’ll get there in your own time. In the meantime stay off the market.
12, 14, 16, 18, 21
Birthday traditions: 1) Plant something every year. 2) Birthday interview on camera or voice recording.
5
Beautiful girls don’t exist for your pleasure. They’re not there for you. They, like you, exist to find out what it is to be alive in their body in this lifetime and to learn what makes them feel most like themself. They’re here, like you, to grow into themselves, to enjoying being alive, to marvel in creation with all its beauty and tragedy, injustices, banality and thrills. No one, friend or foe is an object for your experience
14, 16, 19, 21
Honesty without kindness is brutality. Kindness without honesty is manipulation. (That said, when anyone asks if that outfit makes them look fat, the answer is “you look perfect.”)
20
People will always have complicated feelings about the people they once loved. We’re human beings, we can’t expect emotions to be like an on/off switch. Complicated feelings/mixed emotions regarding an ex is to be expected. What’s important is what they decide.
17, 21
Sometimes procrastination is part of the process. Eventually though, doing the thing is easier than stressing over it or hiding from it.
10. 12, 15, 21
If you don’t have anything intelligent to say on a subject it’s fine (encouraged) to say nothing. Listen. Learn.
20
Take advantage of all the help that’s available to you! Counselors, advisors, mentors, etc. Then pay it forward when you’re in a position to do so.
17
I want to talk about when NOT to join in. Friends are great and feeling like we belong feels so good. But there are times I hope you muster the courage not to go along: Never cause anyone or anything pain in order to be liked. Don't confuse cruelty for humor. Never participate in things that may cause harm to yourself or others. Can you think of some things you want to make sure you don't go along with?
11
That uneasy, uncomfortable or even downright painful feeling you get when you’re faced with something that challenges you ... resist the urge to run away from it. Take a breath and just sit with it for a minute. That feeling you’re feeling is growth. Growth always hurts a little bit. Give yourself a beat to get adjusted before you decide if you want to stay or turn back.
7, 11, 14, 18, 21