People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Yes, you’re beautiful. But that’s not ALL you are. And it isn’t all that’s expected of you. Surely you could “get by” on your looks. Is that what you want for yourself?
10, 15
Always keep a clean rag within arm’s reach in the car. You never know when you might need to clean-up a spill or smash a spider while driving 50mph.
16
“There’s a hole in the side of a boat. It can’t be fixed, it’s never going away, and you can’t get a new boat. This is your boat. What u have to do is bail water out faster than it’s coming in.” -Aaron Sorkin (Newsroom season 3 episode 6.)
17, 21
Name a few male celebrities you would feel safe with alone in a room. Keanu Reeves, Jack Black, Barack Obama, to start us off.
11, 13, 15
If you’re ever in a situation where you’re worried you might need people to believe you in the future, take contemporaneous notes. Write or record what happened, how you responded. Focus on the facts but don’t ignore your thoughts or feelings, include them in your notes. Date and sign it. Keep it safe.
14, 17, 19, 21
Keep your pants on until you (and your partner) are at least 18. Keep your pants on if you or your partner are drunk. Keep your pants on if you or your partner are not 100% enthusiastic about going farther.
15
Grandpa always said everything boils down to how you treat people. Always treating people with kindness and respect is the most important lesson he wanted to get across to us.
12-21
Quoting Sarah Bessel: “One of the best things Jen Hatmaker has taught me about raising big kids: if they get on the roller coaster of Big Emotions, my main first job is to stay on the platform. I am NOT to get in the car and ride up
12
Put together a PowerPoint project outlining addiction: substance, gambling, shopping, hoarding, eating, etc. Have them so the research and put it together. Discuss. Reward its completion with a fun activity or trip.
15
It’s fine, great, to be thrifty. But please don’t be cheap. Hard-earned money should neither be squandered or hoarded. Enjoy your success! But save more than you’re comfortable with. It’s like my running coach used to say: Keep going until you feel like you’re gonna poop your pants, then push yourself to do another mile. Point is, it should hurt a little.
16, 21
“For better or worse means no matter what life throws at us, not no matter what you do to me.” - Brenda Linn
19, 21
Give baby a banana before bed and they’ll sleep through the night. (Obviously once they’re on solid food.)
1
You have yet to meet so many parts of yourself. All kinds of different people, places and experiences will draw those parts out of you.
15, 18, 21
Try house music for focus. Spotify “uplifting trance” playlists. Better than Adderall by a mile.
12, 13, 16
The app "Bark" detects messaging containing cyber-bullying, sexting, signs of depression or suicidal thoughts, etc.
11
Toddlers fall... a lot. Most falls are harmless but sometimes bad accidents happen. Head injuries are scary because they bleed and swell. If bleeding doesn't stop within a few minutes or you can see it's a big gash, head to the urgent care. And remember if the swelling goes out (“goose egg”) that’s a good thing: Better out than in.
2
ABC's of video game addiction: Autonomy, Belonging, Control. Try to find ways to developing these things in areas outside of gaming. Games are great, but not at the expense of everything else.
1Infant-13
Key to a happy marriage: each of you must love and support the person in front of them. Not the person you married or the person you hope they will grow into. We all change and grow. Not all of it is for the better, especially our looks ha ha. We shouldn’t make our spouse feel obligated to stay the same person they were when we fell in love with them. In marriage as in business as in life: If you’re not growing you’re dying.
21
“The beginning parts are always the scariest.” -Jackson Daily (kid reporter on Today Show.)
10, 12, 16
The next world is perfect and permanent. This world is neither, so save yourself the stress of trying to make things perfect (house, job, body, relationships, bank account, etc.) Embrace the impermanence by cherishing the good times. Know that the bad times won’t last. Remember that you are loved very much, and that God will shower you with the grace you need to handle whatever this imperfect life throws at you.
21
They’re very teachable at this age. When behavior is bad, send to their room for a brief “time-out.” Then go get them by sitting and putting him/her on your lap. Talk (1-3 sentences) about why we don’t behave that way and how I expect you to behave instead. Then hugs and kisses. If the offense is really bad, introduce consequences (which have to be immediate, they wont understand missing out on something hours from now, won’t make the connection.)
3