Ask smart questions. More importantly, ask stupid questions! So many people are afraid of looking stupid that they totally fake understanding. Even in the very highest levels of career and society. Ask basic questions if something doesn’t make sense. Start at a kindergarten level understanding of a concept then build on it.
Sometimes fear feels like a signal to get out of there, but being uncomfortable in a new situation is totally normal. Practice sitting in that discomfort and you’ll find it gets easier.
People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
Remember to $@!#% the switch when you’re stuck: If you’re all up in your head, sad or anxious, do something physical. If you’re down with a physical problem, dive into your mind for diversion and healing.
Respect people’s boundaries / quirks. Someone who “doesn’t fly” may have fear of enclosed spaces due to anxiety or past trauma. Someone who doesn’t drink may have had a parent who was an abusive alcoholic.
Don’t laugh, question or prod. If they want to talk about it, fine. Otherwise just accept their boundaries.
A mommy-friend of mine gave me some good advice: "Count the wins." So what if you didn't clean the house, you showered! So what if she's wearing 9 different colors - she dressed herself! Great advice. So remember, especially on the difficult days - and there will be many: Count the wins.
Everyone has times when they don’t get their way. They lose, or fall short in competition. Everyone fails. Very few are able to fail gracefully, keeping conscious of their their dignity, not losing their sense of humor, etc. Cultivate a resilient mindset. Sometimes if you can’t beat them it really is a good thing to join them. Sometimes it’s better to go down swinging. As far as enduring a bad situation, the saying goes “If you can’t get out of it, then get into it.” Meaning, make the absolute best of it. Excel, delight in your circumstances as much as possible. You won’t stay down for long.
I love the quote “The call towards authenticity is sacred” by Paula S. Williams
I think it means that a few things: Being called. We are called by something higher to grow and stretch, to evolve. That evolution is a journey that should be undertaken with humility, compassion and love. To impede one’s quest to be authentic, be it our own or another’s, is a grave injustice and should be avoided at all cost.
"Surround yourself with people who trust and get YOU." - Josh Groban, High Point University 2018 commencement address.
Note, I love that quote because it speaks to having a tribe, a close group of friends. But it's also important to surround yourself with people who challenge you, who may not agree with you or have the same perspective as you do.
Sometimes big stuff happens. Big good, big bad, big change. It will take some time to adjust. Maybe a month, a season, a semester or maybe a year or longer. Gear up. Psych yourself up for a difficult day/month/year. You can do this. Stay present, don’t get ahead of yourself or get bogged down in what’s done. “What if?” and “if-only’s” are not your friends. Be good to yourself and be good to others. Rest, nourish, create, have fun and keep the faith.
To paraphrase Ted Lasso, it’s the people who think they’ve got it all figured out who delight in judging people and events. It’s better to be open minded, ask questions. Be curious, not judgmental.