Your mother and I would never want you to sacrifice the wellbeing of your own family for us. They should always be your priority. In the years ahead, make the choices that affirm that.
People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
Hold yourself to account when you screw up but give yourself some grace.
Instead of “I’m such a terrible person” ask yourself “”How can I make up for this? What can I learn from this? How can I do better next time?”
Surprise! You’re not perfect. No one is. Do your best, but don’t expect perfection from yourself or any other human, young or old.
Have compassion...We’re all in this together and we need each other to be kind and encouraging.
Sadness means you need love. (From another person, a pet, yourself.) Someone whose presence brings you comfort. May be dead, living, fictional, historical figure, religious (god, saints, Buddha, etc.) Live and in person is best though. Let someone love you how you need to be loved.
“Your warmth can be an invitation that unlocks their own.” - Elizabeth Lesser. I love this quote because it’s so true that when you’re kind and genuine, people respond. They take it as a signal that you are a safe place for them to express themselves, which will enable a true connection to be formed. You both win when that happens.
I want you to remember that for the first three years of your life I couldn’t take a poop without you on my lap. So there will be no shirking hugs from Mom now that you’re a teenager. xoxo
Always have a 5 year plan. Be thinking of goals you want to work towards, however big or small. What inspires you? What drives you? What do you want to accomplish or cure or solve?
Practice people skills: Firm handshake, introducing yourself, being courteous when encountering / being on receiving end of someone’s rude behavior, offering your seat (never sit while someone with gray hair, pregnant belly, any sort of injury or really anyone who is older or who works harder is standing.)
Major regret: focusing too much on being liked (or loved.) You can’t *make* anyone love you. Some people just won’t like you… that’s okay. Make yourself proud. Do YOUR thing. Spend time on what matters to you.
Shirts and pants don't go into the laundry inside-out. From now on, they will be responsible for turning their laundry right-side-out. Will help instill that laundry is not done by the laundry fairy.
Remember the tool of “Yes. But first...”
Kids ask for things they want ALL DAY. To avoid saying”no” all day, (and avoid tantrums) don’t say no. Little One doesn’t touch her dinner except for the applesauce. Then she asks “Mommy can I have more applesauce?” Tell her “Yes!” “After you finish your meat and vegetables.”