People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Are you proud of the work you did today? Were you respectful and kind? Did you tell the truth and look out for the little ones? If so, I’m happy. I don’t care one bit about grades.
5
***Manners!! *** Etiquette is the secret sauce. Everyone appreciates being treated with respect. Etiquette is the art and science of respecting others. It’s timeless and universal. Customs change, hence the need for constant study, but respect is always the foundation. In summary: Be nice. Start with yourself. Study etiquette. It will help you in every single interaction you have, social, professional, financial, everything. Manners apply to every human, in every interaction, even on the hard days. Hence, the need for practice.
3, 5, 7, 10, 11, 15, 17, 19, 21
Family & Home
Character, Education & Self-Reliance
Sports, Health, Safety & Appearance
Arts, Literature & Self Expression
Science, Technology, Skills & General Knowledge
Fun, Adventure & Travel
Faith & Philosophy
Finances
Emotional Development & Mental Health
Nature, Animals & the Environment
Social Justice, Civics & Humanitarianism
Relationships & Career
Don’t be a mooch! Contribute: To your home, your relationships, your work, your community, your church, your country, the world. Think about how much you get from all these things. It’s so much more from all these things than you could ever pay back, but that doesn’t mean you don’t try. Dig in and contribute wherever you can. Never free-load. That’s not who we are. Be brave and contribute your talent, treasure or whatever you can. Duty and compassion both demand it.
11-18
Never consent to a search. Ask if it’s required. If not, no search. If yes, ask for your lawyer.
17, 21
Taken from a friend’s Facebook post: You are holding a cup of coffee when someone comes along and bumps into you or shakes your arm, making you spill your coffee everywhere. Why did you spill the coffee? "Because someone bumped into me!!!" Wrong answer. You spilled the coffee because there was coffee in your cup. Had there been tea in the cup, you would have spilled tea. *Whatever is inside the cup is what will spill out.* Therefore, when life comes along and shakes you (which WILL happen), whatever is inside you will come out. It's easy to fake it, until you get rattled. *So we have to ask ourselves... “what's in my cup?"* When life gets tough, what spills over? Joy, gratefulness, peace and humility? Anger, bitterness, harsh words and reactions? Life provides the cup, YOU choose how to fill it. Today let's work towards filling our cups with gratitude, forgiveness, joy, words of affirmation
12, 17
Your great-great grandmother was a seamstress at Marshall Fields. Her husband was a firefighter in Chicago. The immigrated from County Wexford in Ireland.
10
Actions have consequences- so does inaction. Avoiding a problem or decision is not an effective solution.
18
Look into going to college abroad. Research international universities. Spain, Netherlands, etc.
15, 16
In the words of Bear Grylls... '”Survival can be summed up in three words - never give up. That's the heart of it really. Just keep trying.”
14, 17, 21
You’ve been entrusted with so much. Think about how much of an honor that is, and how big a responsibility.
16, 18, 21
There is so much available to you. This is good and bad. I hope you choose knowledge, beauty, laughter, etc. Guard against getting caught in a loop of destructive $@!#%: hate, drugs, gambling, porn, etc. The world is full of beauty and it’s full of gross sh*t. I hope you choose a life that seeks out beauty.
16
Men worry about getting laughed at or rejected by a woman. Women worry about getting killed when they reject a man. Let that sink in.
15, 21
“I need help. But I don’t know what I need help with. Could you ask me a few questions and help me figure it out?” Keep this one in your back pocket.
5, 7, 11, 13, 16, 19, 21
Grandpa used to describe injuries and medical procedures as “It’s a nothin.” I think of this every time I have to endure something painful.
14, 18
So what you can. If you’re overwhelmed or depressed, and I can’t get it together to brush your teeth, rinse with water. Tomorrow, rinse with mouthwash. In a few days, brush without bothering to put toothpaste on the brush. This is a pretty extreme example but u get the picture. If you can’t do a load of laundry, just pick up the clothes into a pile. Tomorrow separate the pile. If you can’t face doing a full leg day at the gym, do one rep. Just do what you can, and eventually you will get up to speed. Give yourself grace, my love.
15, 17, 21
“Courage is what it takes to stand up and speak. Courage is also what it takes to sit down and listen.” - Winston Churchill
16, 21
Just remember sometimes you’re there for a good time but not a long time. Not every relationship (job, journey, experience) is meant to be permanent.)
15, 19, 21