People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
If you witness a moment of vulnerability in someone, keep it to yourself. Be respectful of people's dignity.
14-18
Institute a “Wall of Fame” for accomplishments and victories, big and small. AND a “Wall of Shame” for minor infractions such as not changing the toilet paper roll, etc. We have to be willing to put ourselves on the wall of shame too - and that’s the lesson: We all make mistakes but we own up to them, fix them if possible and learn from them always. Also good fun. Start our with actual paper version but transition to a shared iCloud album to post wall of shame pics once they are old enough for phones. Maybe even continue through adulthood if they “shame” themselves!
5-15, 18, 21
Journal! I forget who said it but it’s so true: we don’t know how we think until we see what we say. Talking into a voice memo app or writing in a journal will help you process and grow.
13, 15, 19, 21
The biggest mistake I *never* made was in 1997. I was working two jobs: nurse and waitress. I was having an extremely difficult time in the nursing job. I struggled to understand it and made mistakes despite working long hard hours. My waitressing job was hard too, but it was fun! A great group of fun young people, we hung out and bonded. I was crushing hard on the bartender too! I decided to quit my nursing job and wait tables full time. (I had TWO college degrees at the time.) Not sure exactly what made me change my mind, but I didn’t do it. Instead I quit the restaurant (probably because I was heartbroken over the bartender!) and enrolled in graduate school. Kept my nursing job. There I met lifelong friends, and went on to be nursing director. That waitressing job was my escape hatch. The best I could imagine for myself was waiting tables full time! What a small SMALL world view. While I am VERY glad I didn’t quit the nursing job I hated, because that’s how I got you, I wish I had imagined a bigger, better option than waiting tables full time if I felt that I needed to quit nursing. Peace Corps, move to the city, SOMETHING brave and bold and exciting. All this is to say - widen your vision. There’s so much more to life than what is directly in front of you. Be bold. Be brave. I love you.
17, 20
“Just because you think it doesn’t mean it’s true. Your brain’s a little $@!#% and likes to lie to you.” -Elyse Myers
15, 21
Taken from a friend’s Facebook post: You are holding a cup of coffee when someone comes along and bumps into you or shakes your arm, making you spill your coffee everywhere. Why did you spill the coffee? "Because someone bumped into me!!!" Wrong answer. You spilled the coffee because there was coffee in your cup. Had there been tea in the cup, you would have spilled tea. *Whatever is inside the cup is what will spill out.* Therefore, when life comes along and shakes you (which WILL happen), whatever is inside you will come out. It's easy to fake it, until you get rattled. *So we have to ask ourselves... “what's in my cup?"* When life gets tough, what spills over? Joy, gratefulness, peace and humility? Anger, bitterness, harsh words and reactions? Life provides the cup, YOU choose how to fill it. Today let's work towards filling our cups with gratitude, forgiveness, joy, words of affirmation
12, 17
Stupid is as stupid does - it’s not something you “are” it’s something you do.
4, 7, 9, 11, 13, 16, 19, 21
Being accountable means saying that I was responsible for making sure this did not happen - but it did happen. I accept the blame and an prepared to incur the consequences. I will work earnestly to earn back your trust and confidence. The opposite of accountability is to make excuses or blame someone else for your mistake.
10, 18
Sex: There's no single way to do it "right" but there are lots of ways to do it wrong. Not being respectful and tender towards your partner is usually at the root of "wrong" ways to do it. Also, there is no rush. You may think all your friends are "doing it." They're not. Take your time.
16
Someone else’s success doesn’t subtract from yours. Celebrating with them and encouraging them won’t make you the loser and them the winner. We’re all in this together.
12, 15
Practice being okay with someone misunderstanding you. Not everyone is going to “get” you. That’s okay.
14, 19, 21
I love the quote “The call towards authenticity is sacred” by Paula S. Williams I think it means that a few things: Being called. We are called by something higher to grow and stretch, to evolve. That evolution is a journey that should be undertaken with humility, compassion and love. To impede one’s quest to be authentic, be it our own or another’s, is a grave injustice and should be avoided at all cost.
13, 15, 21
May you make yourself proud every day. That’s my wish for you. (I will always be proud of you.) xoxo
9, 14, 21
Following your conscience is more important than getting ahead and will make a greater difference in how happy you are. Getting ahead or not isn’t entirely up to you, but listening to your conscience is.” - Senator Mitt Romney (paraphrase)
16
To paraphrase Ted Lasso, it’s the people who think they’ve got it all figured out who delight in judging people and events. It’s better to be open minded, ask questions. Be curious, not judgmental.
15, 21
Difficult conversations: Break-ups, layoffs, etc. happen. Practice delivering bad news and getting bad news.
15-21
Read biographies. So much to learn and discover by reading about the lives of great men and women. Ducksters.com is a great resource. Amazon and The Learning Well also have great lists. Just Google "biographies for kids."
5-15