Stuff is gonna happen! They will make incredibly stupid choices and get into all kinds of trouble. Take a beat. Be radically merciful. THAT is what they’ll remember and that is the lesson they’ll learn.
When someone suffers the loss of a loved one, don't shy away. Go to the service. Check in during the months following. Say the name of the person who died when you talk to them. Forward pictures of the loved one if you have any, share stories. There are exceptions to this, so always take your queue from the person who is grieving.
It’s hard to accept that the world can be so cruel and unfair, but sometimes accepting it and focusing on what part of it you CAN change is - I’ve learned - the key.
Newborn babies don’t know their tummy hurst because they have to pass gas. They don’t know how to fall asleep when they’re tired. We have to provide all that context and help them learn about themselves. And we have to be patient with them. It’s hard work being a baby!
Have them sort change, and eventually to count it. It teaches them to gather things that are alike, it's an introduction to money and it occupies them for 15 minutes! Just make sure they're old enough to be past the point of putting coins in their mouth.
Letting go hurts. There's no two ways about it. You just gotta feel it and get through it. Cry. Sweat it out. Sing, run, write, or just scrub floors. You will get through it, and you will be stronger and more compassionate.
When the child is feeling upset or out of control, that is not the time to teach a lesson. Share your calm, be a safe place for them. When they’re feeling better, THEN teach the lesson.
A dear friend of the family used to swear by the many healing properties of Seabreeze (alcohol based astringent.) She’d prescribe it for everything from sunburn to bug bites, rashes and scrapes. it stung like heck but she was right: The stuff is a miracle! I always keep a bottle Seabreeze around and think of Mimi every time I use it.
People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.