When you feel sad, mad, confused or in any way upset, go to a quiet place to catch your breath. If you can sit with it and let it tell you what it wants to tell you, then you become its friend. But if you try to deny the feeling, or numb it, it grows much stronger and it fights you.
Don’t get discouraged in how slow change comes. Keep fighting for good. Some people will say it’s naive but they’re wrong. Every good thing we have in America is the result of good people fighting a seemingly impossible fight.
Life isn’t a straight line, it’s so much more complex than that! Good things, bad things, boring or interesting things are all always happening. And always changing. So are you. And that’s good.
People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
“Your warmth can be an invitation that unlocks their own.” - Elizabeth Lesser. I love this quote because it’s so true that when you’re kind and genuine, people respond. They take it as a signal that you are a safe place for them to express themselves, which will enable a true connection to be formed. You both win when that happens.
No matter how smart you are or how much you know, you still don’t know everything. ALWAYS be willing to learn and to change your position when faced with new information or perspective.
Wipe your kids’ tears when they’re sad. Smile with them when they are happy. Hold them close when they are scared. And let them see your tears, smiles, and fears too. This is how you teach them to be a human in this world.