People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
Blessing for the Brokenhearted: Poem by Jan Richardson
___________
"There is no remedy for love but to love more."
– Henry David Thoreau
________________________
________________________
Let us agree
for now
that we will not say
the breaking
makes us stronger
or that it is better
to have this pain
than to have done
without this love.
__________Let us promise
we will not
tell ourselves
time will heal
the wound,
when every day
our waking
opens it anew.
___________Perhaps for now
it can be enough
to simply marvel
at the mystery
of how a heart
so broken
can go on beating,
as if it were made
for precisely this—
as if it knows
the only cure for love
is more of it,
as if it sees
the heart’s sole remedy
for breaking
is to love still,
as if it trusts
that its own
persistent pulse
is the rhythm
of a blessing
we cannot
begin to fathom
but will save us
nonetheless.
I wish you had known my father he was such a good man gentle and loving. One early memory I have of him is that one night in our neighborhood I was hit by a bike - a boy was riding his bike and road up on the sidewalk and ran right into me. The bike hit me in the face with the handlebars and I was knocked down before I knew what happened. My father scooped me up and carried me back home. I was crying the whole time. the funny thing is I don't remember the pain, but I very clearly remember being in his arms and hearing the clip clop clip clop of his shoes. It was an after dinner walk - he was still in his suit from work and he had his loafers on and made a clip clop on the sidewalk I will never forget the feeling of being carried in his arms as he hurried back to the house to take care of me. I was in pain but I knew I would be OK.
I miss him very much and I wish you knew him.
Violent thunderstorms can be dangerous. Avoid driving or being out in severe weather: car accidents, downed trees, high winds, lightning, flash floods, etc. are all potentially just don’t take your safety for granted if the weather is severe, stay sheltered unless you absolutely positively have to be out and about.
"Make yourself proud." Teach them to take pride in themselves - in their work, their behavior. Everything from a 3 year-old making her bed to a 10 year-old's homework. If they learn to keep going until they're satisfied it's done well, they won't need us to keep after them.
Change always brings feelings of unease. It’s easy to confuse that feeling of unease with the feeling that something must be wrong. Give yourself time to adjust before deciding if a new thing is bad..
Practice real-life mental math: Calculate time / age: If someone was born in 1994 how old are they today? Make change in your head: Cost is 14.27, how much change do you have if you give the cashier 20 bucks? Calculate percentages: tips, tax brackets, sales!!
"Discipline is helping a child solve a
problem. Punishment is making a
child suffer for having a problem. To
raise problem solvers, focus on
solutions, not retribution.”-
L.R KNost