People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Painful or unpleasant emotions can’t grow if you stay in the present. (Easy way to do this is to focus on your breathing.)
10, 13, 16, 21
Always clean from clean to dirty. Wash glassware first, greasy dishes last. Sink and tub first, then toilet. Then floor. Top-to bottom is another general rule.
13, 18
If you don’t have anything intelligent to say on a subject it’s fine (encouraged) to say nothing. Listen. Learn.
20
Okay algebra and geometry but other than that, spend time practicing addition and subtraction, multiplication and division. That’s 99% of the math you’ll need to know if you’re not going to be an engineer, etc.
10, 14, 15, 18, 21
“The Guy in the Glass” poem by Dale Wimbrow_______ When you get what you want in your struggle for pelf,__ And the world makes you King for a day,___ Then go to the mirror and look at yourself,___ And see what that guy has to say. ____ For it isn’t your Father, or Mother, or Wife,____ Who judgement upon you must pass. The feller whose verdict counts most in your life____ Is the guy staring back from the glass. He’s the feller to please, never mind all the rest, For he’s with you clear up to the end, And you’ve passed your most dangerous, difficult test If the guy in the glass is your friend. You may be like Jack Horner and “chisel” a plum, And think you’re a wonderful guy, But the man in the glass says you’re only a bum If you can’t look him straight in the eye. You can fool the whole world down the pathway of years, And get pats on the back as you pass, But your final reward will be heartaches and tears If you’ve cheated the guy in the glass.
15
The thing about behavior is that if you practice you get better. That goes for good behavior and bad behavior. The more you lie, cheat, etc. the better u get. Decide What kind of behavior you want to be good at and then practice practice
7
I think the term “find myself” simply means figuring out how much of what you do/think/want/believe/care about/ feel is there because some parents, siblings, family — or institutions — or ad campaigns — or political party, or whatever put it there and fed it, vs. how much ch of all that you present to the world and to yourself, is genuine…The good, the bad, and the ugly? (Go find yourself! Tell the rest of us to F off!) xoxo
18, 21
You should feel safe with friends. They shouldn’t try to get you hurt or in trouble. Anyone who makes you feel unsafe is not your friend.
8-15
YouTube Hank Green “Study Hall.” It talks about navigating the mess of college and career choices, like choosing a major (and what a major is!) What interests align with which majors, etc.
12, 15, 16
Alcoholism and gambling addiction run in our family. Be very, very careful around booze and gambling.
14,16, 18, 21
Trust fall. Learn to be vulnerable. You can’t say the wrong thing to the right person.
12, 16, 19, 21
A red brow line is an early sleepiness cue. If you notice the skin around baby’s eyebrows seems red, they’re ready for a nap.
Infant-1
Respect people’s boundaries / quirks. Someone who “doesn’t fly” may have fear of enclosed spaces due to anxiety or past trauma. Someone who doesn’t drink may have had a parent who was an abusive alcoholic. Don’t laugh, question or prod. If they want to talk about it, fine. Otherwise just accept their boundaries.
15, 21
Discuss the concept that “It’s not always about you.” Some days need to be about supporting someone else in their joy - or sorrow. Your needs take a backseat.
11, 14, 17
Be on the lookout for people who are not included and reach out. There was a girl in my 8th grade class who was pregnant. Nobody talked to her, including me. Looking back, I regret that deeply. How scared and alone she must have been. She could have used a friend. I wish I would have asked her to sit by me at lunch or talked to her about homework or something.
11-13
Toddlers fall... a lot. Most falls are harmless but sometimes bad accidents happen. Head injuries are scary because they bleed and swell. If bleeding doesn't stop within a few minutes or you can see it's a big gash, head to the urgent care. And remember if the swelling goes out (“goose egg”) that’s a good thing: Better out than in.
2