People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Keep difficult conversations brief. Under ten minutes then table it so everyone can process.
13, 14, 16. 19, 21
It’s okay to take a beat, a pause before you answer: “Hold on, let me think about how this is going to work...” I’ve seen a lot of mistakes or loss of confidence in an employee because they just blurted out a guess or starting off in the wrong direction only to have to go back- just because the plan hadn’t been thought through. It only takes a minute.
15, 18, 20
“I can be changed by what happens to me. But I refuse to be reduced by it.” - Maya Angelou
12, 15, 21
Here’s something I wish wasn’t true but is: Looks matter. This is true for anyone but 100x more so for a woman. Take care of yourself. Stay in good shape, eat well, wear sunscreen, dress well and be well-groomed. It shouldn’t matter but it does. (But try not to judge other people by their appearance- Often times the very best people (friends, spouses, job applicants, etc.) don’t look like movie stars. Far from it!) Yes, looks matter but I hope you value true beauty more.
12, 19
Healing doesn’t mean becoming the best version of yourself. It’s learning to love even the worst parts about yourself.
17, 21
Keep a pair of nail clippers in the car - much better lighting outside. Clipping tiny fingernails is terrifying!
Infant-1
What I most want to teach you this year is that you can always trust me. I will always love you, take care of you and never harm you. You may not always like me, but you can always trust me.
1
Everyone gets crushes but if you’re having an imaginary relationship do so with an imaginary person. It’s disrespectful of someone’s dignity to obsess over them. Not to mention your own dignity!
12, 13, 15, 16, 19, 21
Two rules: First, don’t be a sh!tty person. 2. Try to have some fun. Everything else is just “whatever.”
13, 21
On days when you wake up tired, sick or just not ready to deal with the morning, just get up and take a shower. Turn up the music. Rally!
17-21
Don’t give up on your dreams, but remember there will be plenty of times when you have to tweak them a bit…or a lot. I think of all the couples who were slated to get married in 2020. They either postponed or scrapped the big wedding for a backyard ceremony and bbq. How many brides had to *massively* shift heir vision and let go of what they assumed their wedding would look like. This happened to my friend and she cried and cried, of course. It was a big disappointment. But then she and her fiancé had the most charming backyard ceremony. It was small but so romantic.Now she says she wouldn’t change a thing about her wedding. I’ve got a silly example from my own dreams. I had long hoped to spend my 50th birthday on Maui with friends and family all staying at the Four Seasons. Fifty happened during Covid so I moved my dream celebration to sixty. And then come to find out tourism isn’t considered a good thing by locals in Hawaii, so will choose a different destination where tourism is encouraged and sustainable. I’m still dreaming my dream, even it looks different than I thought it would. All this to say, don’t lose heart when stuff happens and your plans are upended. Be honest about your disappointment about what’s been lost, but then be open to opportunities this new turn of events brings with it. There are always blessings hidden among heartbreak.
13, 17, 21
Taken from a friend’s Facebook post: You are holding a cup of coffee when someone comes along and bumps into you or shakes your arm, making you spill your coffee everywhere. Why did you spill the coffee? "Because someone bumped into me!!!" Wrong answer. You spilled the coffee because there was coffee in your cup. Had there been tea in the cup, you would have spilled tea. *Whatever is inside the cup is what will spill out.* Therefore, when life comes along and shakes you (which WILL happen), whatever is inside you will come out. It's easy to fake it, until you get rattled. *So we have to ask ourselves... “what's in my cup?"* When life gets tough, what spills over? Joy, gratefulness, peace and humility? Anger, bitterness, harsh words and reactions? Life provides the cup, YOU choose how to fill it. Today let's work towards filling our cups with gratitude, forgiveness, joy, words of affirmation
12, 17
One of my favorite scenes in a movie is James Bond with Pierce Brosnan. Bullets are whizzing by him and he just so of gives a mildly annoyed look while focusing on what he’s doing. It’s quintessential cool.
15, 21
Be extra careful when you’re parking or pulling out of a driveway. It’s hard to see little kids or pets.
16
If you don’t have anything intelligent to say on a subject it’s fine (encouraged) to say nothing. Listen. Learn.
20
Keep in mind the human tendency (rightly or wrongly) to think “how it ends is how it was”. Could be a work shift, a class, a relationship, etc. try to end on a good note.
16, 21