People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Maria Shriver has lots of great parenting advice. One of my favorites is (paraphrased): “Children need what you need: to be seen, to be talked to, to feel safe and loved.”
Infant
Instead of focusing on finding love, focus on DOING what you love. When you're thriving and in your element Love will find YOU. Besides, love isn't just about finding the right person it's about being the right person.
17-19
You can’t grow in faith (or character or friendships) without learning to be humble. To forgive. To listen without agenda. To allow for the possibility you may be in the wrong. Ask for help. God will give it.
16
We can learn, we can evolve. Let yourself be moved by the spirit. More beauty, more service, more humanity, deeper (or questioned) faith, more love. Always more love. That’s the best I can hope for: that you live a life full of love.
21
You don’t have to be friends with people you don’t like. But you can’t decide you don’t like someone unless you get to know them. (Rather than a look or a reputation or a difference, etc.)
10
A simple blessing to silently pray over someone: “May he (she) be healthy, May he be safe. O Lord bless him with peace and joy.” Pray for people you know, for strangers on the elevator, for teachers, world leaders, friends or foes, etc. It’s one way to make the world a better place, and it turns your heart closer to God.
15
To paraphrase Chris Rock, “You don’t get points for NOT beating your wife.” Meaning, you’re EXPECTED to do the right thing. So do the right thing, without any expectation of praise.
14, 18
Shirts and pants don't go into the laundry inside-out. From now on, they will be responsible for turning their laundry right-side-out. Will help instill that laundry is not done by the laundry fairy.
4
Before speaking (or texting) ask yourself three questions: Is it kind? Is it true? Is it necessary? If not all three, don’t speak. (PS “kind” isn’t the same as good news. You can deliver bad news with kindness.)
11, 14, 20
Be protective, never be possessive. watch out for your friends’ well-being, their good names, that’s what friends do. But friends don’t try to manipulate someone’s feelings, thoughts or actions.Same goes for romantic relationships.
10, 11, 12, 13, 14, 18, 21
It’s okay if you don’t know how (or don’t want) to move on. Start with something easier…just don’t go back.
16
Creepy is as creepy does - it’s not something you “are” it’s something you do. If you don’t want to be a creep then don’t f*cking act like one. People have a right to live their lives without being intruded upon. Don’t lurk, if you want to get to know someone tell them. Invite them to do something together or just hang out. If they’re not interested then drop it. You can ask again only if they have clearly signaled they changed their mind. (Which is more likely to happen if you respect their boundaries.)
13, 16, 19, 21
Be ready to learn from around you. Curiosity = adventure. And when you’re curious, there’s no room for judgment.
17
“It takes about 20 years to build a reputation and 5 minutes to ruin it. If you think about that, you’ll do things differently.” - Warren Buffett
12, 14, 16, 19, 21