People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Ask him to memorize and recite William Ernest Henley poem “Invictus” as a Christmas present for me.
15
Listen to books of love letters. I forget the title but one of the Bush twins wrote a book about her grandparents (George and Barbara). Stories about real love, real life. Fiction is great too but having a real world examples of happy partnerships is gold.
18
Fashion philosophy: never mind the trends. Ask yourself “how do I want to be perceived today? How do I want to feel?” Go from there.
12, 17. 19
Glennon Doyle described a conversation about explaining to a child what "sexy" means: “I think most people are confused about what 'sexy' means. Sexy is a grown-up word to describe a person who’s confident that she is already exactly who she was made to be. A sexy woman knows herself and she likes the way she looks, thinks, and feels. She doesn’t try to change to match anybody else. “And she knows how to use her words to tell people she trusts about what’s going on inside of her. When she’s angry, she expresses her anger in healthy ways. When she’s joyful, she does the same thing. “She doesn’t hide her true self because she’s not ashamed. She knows she’s just human—exactly how God made her and that’s good enough. She’s brave enough to be honest and kind enough to accept others when they’re honest. When two people are sexy enough to be brave and kind with each other, that’s love." (The quote is longer, Google to find the whole thing. Wise words on a tough subject.)
8
Be on the lookout for people who are not included and reach out. There was a girl in my 8th grade class who was pregnant. Nobody talked to her, including me. Looking back, I regret that deeply. How scared and alone she must have been. She could have used a friend. I wish I would have asked her to sit by me at lunch or talked to her about homework or something.
11-13
Just remember sometimes you’re there for a good time but not a long time. Not every relationship (job, journey, experience) is meant to be permanent.)
15, 19, 21
Just fill ‘em with love. Every other parenting mistake or deficit can be fixed, but if a child grows up thinking it’s not loved and doesn’t have a place in this world, that is a recipe for permanent and painful damage. Not necessarily “spoil” them, but cut them slack as often as possible. Just love ‘em up.
Infant-21
ABC's of video game addiction: Autonomy, Belonging, Control. Try to find ways to developing these things in areas outside of gaming. Games are great, but not at the expense of everything else.
1Infant-13
Sometimes the job will require you to do menial tasks. Do them enthusiastically because nothing is “beneath you.” If the good Lord can wash people’s feet, you can make coffee at the office. Get over yourself.
16, 21
Super good-looking people often don’t develop good people skills because they’ve been able to get by on their looks. Listen! Beauty fades. Get curious about people who don’t necessarily catch your eye right away.
16, 19, 21
Take a CPR class together. Emphasize importance of staying certified ( or making a habit of watching an online course every year on the same day, like the day after Thanksgiving or something like that.
17
Instead of focusing on finding love, focus on DOING what you love. When you're thriving and in your element Love will find YOU. Besides, love isn't just about finding the right person it's about being the right person.
17-19
Make sure they have resources other than us. Hotlines for teens such as Boys Town National Hotline, National $@!#% Prevention Lifeline, etc.
12
Your great-great grandmother was a seamstress at Marshall Fields. Her husband was a firefighter in Chicago. The immigrated from County Wexford in Ireland.
10
Choosing to take the easy way out will create a life that’s difficult, disappointing and dull. Don’t shy away from hard work. Mind, body, spirit, relationships, community engagement, serving others - all of these things require a ton of effort on your part. But the more you choose to invest your time and energy into what is important to you, the more your life will take shape. Take the easy way out and you’ll see things start to disintegrate. Hard work makes you who you are.
13, 16, 21
We all want to be liked. But consider what you’re willing to *not* be liked for: If things like kindness and loyalty and being genuinely yourself *cost* you friends, is that a bad thing? Were they really friends then? Try not to do or say anything simply out of a desire to be liked.
11, 13, 16, 21
When someone gets upset for seemingly no reason maybe it’s not something you did or said but something you simply triggered. Try not to get defensive. Either gently remove yourself from the situation or if you want to engage with them just ask “what did I trigger?” Or “what story are you telling yourself right now?” Then, just listen.
20