People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
It’s okay to not understand things. Just be sure the only place your ignorance leads you is to education.
15, 19
If you have to pretend to be someone else to get or keep a relationship or job, etc. then that relationship/job is not for you!
15, 17, 21
Happiness: Someone (or some creature) to love, something to do and something to hope for. Don’t get too caught up in the rat race, money doesn’t mean you’ve arrived.
20
Sometimes we outgrow relationships. It’s no one’s fault. It’s okay to move on. You’ve grown…Don’t abandon your healthier self for a relationship.
14, 16,
Don’t be “too” sure of yourself. There’s always a chance you could be wrong, so be open to what others are saying and consider the possibility they could be right. They very easily could know stuff you don’t. Their experience could be a lot different from yours, so just be careful of insisting you’re right.
15, 21
Default to "nice guy." Meaning it should require something significant for you NOT to be nice. Give people the benefit of the doubt. Cut them (and yourself) some slack. Life is hard. We're all in this together.
12
Following your conscience is more important than getting ahead and will make a greater difference in how happy you are. Getting ahead or not isn’t entirely up to you, but listening to your conscience is.” - Senator Mitt Romney (paraphrase)
16
With toddlers (or teens), first acknowledge the emotion. Then deal with the behavior. Validate their feelings. Once everyone is calm, address the behavior and discuss consequences if appropriate.
2, 13, 17
Put together a PowerPoint project outlining addiction: substance, gambling, shopping, hoarding, eating, etc. Have them so the research and put it together. Discuss. Reward its completion with a fun activity or trip.
15
You don’t have to go to college, but whether you do or not, I implore you to read. If you’re like me a slow reader, pace yourself but keep at it. Read bestsellers and classics. Fiction, biography, history, art, every damn thing. A big regret of my life is that I never tried to love reading as a kid. Do yourself a favor and carve out time to read every day. Even if’s it’s just a few pages. Your mind will sharpen and your heart will be full and your soul will be fed.
10, 12, 14, 15, 16, 21
Set up automatic payments so they are initiated on your end, so that you send out money to the bill/ company you’re paying instead of giving them access to take money out of your account.
20
Mindset for a breakup: “I’d rather adjust to your absence than be continually frustrated by your presence.” Can work with romantic partners, jobs, habits...anything you’re hanging on to that you know you should let go of.
19
Kindness is key. Practice being kind even when you don't feel like it. Let's all encourage each other to be kind always. (Or learn how to take a walk or go to our room when we just can't be kind in that moment.)
1-21
Before speaking (or texting) ask yourself three questions: Is it kind? Is it true? Is it necessary? If not all three, don’t speak. (PS “kind” isn’t the same as good news. You can deliver bad news with kindness.)
11, 14, 20