People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
You’ve been entrusted with so much. Think about how much of an honor that is, and how big a responsibility.
16, 18, 21
Start something new and let yourself revel in being bad at it. Paint badly, dance badly, write badly, play badly. Keep at it, and don’t let yourself get discouraged. Eventually you’ll be good at it!
15, 21
At dinner time, go around the table and share your “highs and lows” for the day. (Re-ticket up to 21)
5
To paraphrase Chris Rock, “You don’t get points for NOT beating your wife.” Meaning, you’re EXPECTED to do the right thing. So do the right thing, without any expectation of praise.
14, 18
Procrastinating is an Olympic sport for those of us with ADHD. Talk about ways to get “unstuck.” 1. Change your body - move to a different room or take a walk. 2. If you can’t move your body, move your focus. 3. Ask your brain how it’s trying to help you by paralyzing you. 4. Take deep breaths and let go of the shame and self-doubt you feel for getting stuck.
8, 9, 10, 14, 21
“Be curious. Read. Use the latest tools available to you.” - Bill Gates when asked for his advice to young people in the dawn of AI era.
12, 14, 16, 18
Never post a pic to social media that you wouldn't want Grandma to see. NEVER send or ask to receive naked pictures. It's tacky, gross, illegal and not worth it. Even if "everyone does it". It's rude and disrespectful.
11-13, 18
Every time your heart breaks, your vision gets better. You appreciate beauty and recognize and respond to others’ pain better.
12, 15, 18, 21
There is an expression “God only gives you what you can handle.” I think that’s backwards. I think that God gives you the grace you need to handle whatever comes your way. He is faithful and generous. I think that’s what “Be not afraid” means.
17
Walking at night during the wintertime remember to wear a bright scarf or something reflective. So many pedestrians get hit when it’s dark outside because they’re wearing dark colors and drivers can’t see them.
15, 20
One of my favorite things is the smell of celery and onion being sautéed in butter. It’s the smell I woke up to on so many Thanksgiving mornings as my mom was making the stuffing.
21
Grandpa was a Marine, though you’d never know it. Slight in build and oh-so gentle natured. But underneath he had a good bit of grit. He never complained. He once told me “You can stand any amount of pain for a little while.” (Basically saying suck it up and hang in there until help arrives.) I’ve never forgotten it.
18
What’s the Mark Twain quote about it’s not what you don’t know that gets you into trouble it’s what you know for sure that just ain’t true.
13, 21